HRISHIKESH MADHAV JOSHI
IT Operation EUS Support
Navi Mumbai
Summary
Operations Manager leading enterprise IT operations and service delivery across large, client-facing environments. Directs a 106-member team, manages 16+ critical incidents and client escalations per month, and maintains SLA adherence through clear reporting, access control, asset lifecycle oversight, and vendor coordination. Brings operational discipline to infrastructure support, stakeholder communication, and service continuity.
Overview
1
1
Language
6
6
Certifications
25
25
years of professional experience
Work History
Operations Manager
Aforeserve PVT. LTD. (Client: DHL Express)
09.2025 - Current
- Manage IT operations and service delivery for enterprise environment
- Lead a team of 106 members and ensure SLA adherence
- Handle client escalations and critical incidents
- Prepare and present weekly/monthly performance reports
- Manage Active Directory, user access, and permissions
- Oversee IT asset lifecycle and vendor coordination
Assistant Manager – IT Security
ProTechnamize Solutions Pvt Ltd
05.2025 - 07.2025
- Managed cybersecurity operations, executing patch management and system hardening to enhance security posture
- Utilized SIEM tools, endpoint protection, and threat mitigation strategies to identify and respond to security incidents
- Conducted phishing simulations and vulnerability management
- Handled client escalations, ensuring IT security compliance and effective resolution of security-related issues
Manager – IT
Adi Arogyam Super Specialty Hospital
07.2024 - 05.2025
- Led IT infrastructure and cybersecurity operations
- Implemented HMIS and HRMS solutions
- Managed virtualization (VMware, Hyper-V) and endpoint security
- Coordinated with vendors and ensured system uptime
Solutions Presales Lead
Winnovation Education Services Pvt Ltd
11.2023 - 06.2024
- Conducted solution consulting and client presentations
- Created POCs and business cases
- Worked with OEM partners for solution delivery
Technical Support Lead
F5 Techno Solutions Pvt Ltd
12.2022 - 11.2023
- Managed technical support team and daily operations
- Improved service delivery and customer satisfaction
- Handled AMC renewals and client coordination
IT Consultant
RPG Life Sciences Pvt Ltd
08.2017 - 12.2022
- Managed cybersecurity and IT infrastructure projects
- Conducted VAPT audits and implemented security controls
- Managed virtualization, patch management, and AD services
Operations Manager & Server Engineer
Orient Technology
11.2013 - 07.2017
- Managed IT operations and 60-member team
- Handled enterprise clients and escalations
- Maintained infrastructure and system availability
Messaging Solutions Specialist
WNS Global Services
01.2011 - 01.2013
IT Helpdesk Lead
Sterling Information Resources
01.2010 - 01.2011
Sr. Technical Support Engineer
PCS Tech Ltd
01.2008 - 01.2010
Technical Trainer
CMS Computers Ltd
01.2008 - 01.2008
IT Support Engineer
Magic Touch Computers
01.2002 - 01.2008
Education
B. Com - undefined
YCMOU
12th - undefined
National Open School
Skills
IT operations management
Service delivery & SLA management
Active Directory & access management
Vmware ESXi
Hyper-V virtualization
Microsoft Intune
Windows Server administration
Group Policy management
Endpoint detection and response
ITIL problem management
Itil process management
Problem management
Change management
Incident command
Escalation management
Capacity planning
Major incident management
Root cause analysis
Vendor management
Patch management
Endpoint security
Backup & disaster recovery
Network monitoring
Firewall administration
Cloud infrastructure management
Disaster recovery testing
Certification
Microsoft Certified Professional (MCP)
ADDITIONAL INFORMATION
- Nationality: Indian
- Date of Birth: 23 August 1982
Timeline
Operations Manager
Aforeserve PVT. LTD. (Client: DHL Express)
09.2025 - Current
Assistant Manager – IT Security
ProTechnamize Solutions Pvt Ltd
05.2025 - 07.2025
Manager – IT
Adi Arogyam Super Specialty Hospital
07.2024 - 05.2025
Solutions Presales Lead
Winnovation Education Services Pvt Ltd
11.2023 - 06.2024
Technical Support Lead
F5 Techno Solutions Pvt Ltd
12.2022 - 11.2023
IT Consultant
RPG Life Sciences Pvt Ltd
08.2017 - 12.2022
Operations Manager & Server Engineer
Orient Technology
11.2013 - 07.2017
Messaging Solutions Specialist
WNS Global Services
01.2011 - 01.2013
IT Helpdesk Lead
Sterling Information Resources
01.2010 - 01.2011
Sr. Technical Support Engineer
PCS Tech Ltd
01.2008 - 01.2010
Technical Trainer
CMS Computers Ltd
01.2008 - 01.2008
IT Support Engineer
Magic Touch Computers
01.2002 - 01.2008
12th - undefined
National Open School
B. Com - undefined
YCMOU