Hrishikesh Raikar
Deputy Manager
Pune
Summary
Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Deputy Manager
ICICI Bank PVT LTD
Pune
07.2020 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained, documented and presented progress reports to leaders.
- Pursued every opportunity to learn about sales business at all levels and improve team member support.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Researched emerging products and used researched information to update store's inventory.
Relationship Manager
Aviva life insurance ltd
Pune
12.2017 - 03.2020
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Sr. Officer
YES BANK LTD
Pune
04.2018 - 06.2019
- Conceived and oversaw special projects under Salary Department
- Implemented and developed operational standards, policies and procedures.
- Produced reports each month outlining metrics.
- Directed work of employees, monitoring quality, compliance and productivity.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Associate
Kotak Mahindra Bank Ltd. (Ivangel sales and services pvt.ltd.):
pune
09.2015 - 06.2017
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Generated sales reports and presentations for senior management.
- Monitored customers for signs of security concerns and escalated issues to management.
Supervisor
Kalyan Jewellers India Pvt. Ltd.:-
Mumbai
03.2014 - 08.2015
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Thorough vigilance of CCTV footage on daily basis.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
High School Diploma -
06.2005 - 04.2006
High School Diploma -
06.2007 - 04.2008
Bachelor of Commerce - Financial Accounting
06.2011 - 04.2013
Skills
Process and procedure development
Performance improvements
Purchasing and planning
Expertise in sales
Financial Management
Business Development
Sales growth
Operations management
Timeline
Deputy Manager - ICICI Bank PVT LTD
07.2020 - Current
Sr. Officer - YES BANK LTD
04.2018 - 06.2019
Relationship Manager - Aviva life insurance ltd
12.2017 - 03.2020
Associate - Kotak Mahindra Bank Ltd. (Ivangel sales and services pvt.ltd.):
09.2015 - 06.2017
Supervisor - Kalyan Jewellers India Pvt. Ltd.:-
03.2014 - 08.2015
Shivaji University - Bachelor of Commerce, Financial Accounting
06.2011 - 04.2013
N.M.V College - High School Diploma,
06.2007 - 04.2008
N.M.V High School - High School Diploma,
06.2005 - 04.2006