Hrishikesh Raikar

Work History

ICICI Bank PVT LTD

Pune

07.2020 - Current

Introduced new methods, practices, and systems to reduce turnaround time.
Maintained, documented and presented progress reports to leaders.
Pursued every opportunity to learn about sales business at all levels and improve team member support.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Provided strategic allocation of resources to various departments and managers in alignment with needs.
Partnered with upper management in executing functional strategies and reporting capabilities.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Analyzed and reported performance data, translating findings into practical improvement actions.
Researched emerging products and used researched information to update store's inventory.

Aviva life insurance ltd

Pune

12.2017 - 03.2020

Built and maintained relationships with new and existing clients while providing high level of expertise.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Analyzed customer data to identify areas of improvement and maximize customer satisfaction.

YES BANK LTD

Pune

04.2018 - 06.2019

Conceived and oversaw special projects under Salary Department
Implemented and developed operational standards, policies and procedures.
Produced reports each month outlining metrics.
Directed work of employees, monitoring quality, compliance and productivity.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Kotak Mahindra Bank Ltd. (Ivangel sales and services pvt.ltd.):

pune

09.2015 - 06.2017

Identified customer needs and wants to enhance customer experiences and boost sales.
Worked varied hours to meet seasonal and business needs.
Greeted customers and offered assistance for increased customer satisfaction.
Managed customer relations through communication and helpful interactions.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Developed and implemented strategies to increase customer satisfaction and engagement.
Generated sales reports and presentations for senior management.
Monitored customers for signs of security concerns and escalated issues to management.

Kalyan Jewellers India Pvt. Ltd.:-

Mumbai

03.2014 - 08.2015

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives, and communication goals.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated employee performance and coached and trained to improve weak areas.
Thorough vigilance of CCTV footage on daily basis.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Boosted team performance by developing customer service training materials and conducting service training.