SHARDA JHA
New Delhi,Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking Deputy Manager proficient in all operational areas of organizations. Dedicated to enhancing revenue, customer loyalty and team efficiency to grow profits and support long-term business sustainability. Sought out continuous professional development opportunities to further develop expertise in operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Overview
19
19
years of professional experience
1
1
Language
Work History
Deputy Manager
Toyo India Pvt. Ltd
New Delhi
02.2011 - Current
- Handling company’s debt of Pan India basis
- Responsible for debt recovery from customers
- Monitoring customers payments, analyze, approve all the supplies of the company pan India basis
- Evaluated suppliers to maintain cost controls and improve operations
- Handling company’s debt of on pan India basis
- Responsible for debt recovery from customer
- Meeting with client & understanding accounting issues & taking payment plan
- Handling critical client/customer for debt recovery & receivable monitoring
- Introduced new methods, practices, and systems to reduce turnaround time
- Enhanced supervisory and leadership abilities by working closely with supervisor
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, of their account
- Prepared annual budgets with controls to prevent overages
- Eliminated functional bottlenecks by streamlining communication channels between company & client
- Conducted audits annually
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects
- Partnered with upper management in executing functional strategies and reporting capabilities
- Handling admin activities.
Executive
Globe Publication Pvt. Ltd
New Delhi
01.2009 - 02.2011
- Making MIS report using FoxPro
- Working as a billing administrator
- Doing back office work
- Responsible for ordering & billing process using FoxPro
- Apply Draft & T.T
- In foreign currency & write cheque in different currency
- Keeping track in foreign exchange & Good office committee
- Maintain & update data base
- Sending Performa or quotation to client according to their requirement
- Processing the order after receiving the payment from client
- Send order and payment to publisher in International level
- Interaction with publisher and client about their requirement
- Making bills, remittance and send it to client and get the acknowledgement
- Doing correspondence with client & publisher in International level
- Making manual reports
- Making MIS report using FoxPro
- Working as a billing administrator
- Doing back office work
- Responsible for ordering & billing process using FoxPro
- Apply Draft & T.T
- In foreign currency & write cheque in different currency
- Keeping track in foreign exchange & Good office committee
- Maintain & update data base
- Sending Performa or quotation to client according to their requirement
- Processing the order after receiving the payment from client
- Send order and payment to publisher in International level
- Interaction with publisher and client about their requirement
- Making bills, remittance and send it to client and get the acknowledgement
- Doing correspondence with client & publisher in International level
- Making manual reports
- Making MIS report using FoxPro
- Working as a billing administrator
- Doing back office work
- Responsible for ordering & billing process using FoxPro
- Apply Draft & T.T
- In foreign currency & write cheque in different currency
- Keeping track in foreign exchange & Good office committee
- Maintain & update data base
- Sending Performa or quotation to client according to their requirement
- Processing the order after receiving the payment from client
- Send order and payment to publisher in International level
- Interaction with publisher and client about their requirement
- Making bills, remittance and send it to client and get the acknowledgement
- Doing correspondence with client & publisher in International level
- Making manual reports.
CRM Executive
Eureka Forbes Pvt. Ltd
New Delhi
07.2005 - 12.2008
- Coordinate with each and every department of office
- Coordination with managers and department head
- Keeping track all over office function
- Looking after sales, receiving calls from call center for all India North Region
- Interaction with the customer, Dealers and Distributors for their complaints inquires regarding different products of Eureka Forbes
- Looking after sales requirement of the 10 major branches in Delhi
- Job involves handling customer's quires, service request and grievances
- Also responsible for maintaining steady base of satisfied customer
- Monthly presentation at Regional office
- Making monthly & yearly report.
Education
MBA - Finance & Marketing
Sikkim Manipal University
2008
Bachelor of Arts - Arts
Delhi University
2005
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Sr, C.B.S.E
2001
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1999
Skills
- Task delegation
- Purchasing and planning
- Performance improvements
- Cost analysis and savings
- Decision-making capabilities
- Recruiting and interviewing
- Cost Control
- Contract Management
- Financial Management
- Staff supervision
- Operations management
- Business administration
- Strategic planning
- Business planning
- Negotiation
- Project Management
- Process and procedure development
- Communication
- Critical Thinking
- Decision-Making Capabilities
- Customer Transactions
- Sound Skills in Sales
- Process and Procedure Development
- Goal Attainment
- Foundational Knowledge
- Cost Analysis and Savings
- Corrective Actions
- Purchasing and Planning
- Conflict Resolution Expertise
- Sales Strategies
- Skilled in Mediation
- Performance Improvement
- Remediation Activities
- Strong Delegating Abilities
- Operational Efficiency
- Socialization Techniques
- Mind Manager
- Communications Expertise
- Guest Experiences
- Revenue Growth
- Intelligence Gathering
- Maintaining Clean Work Areas
- Data Collation
- Performance Tracking and Evaluations
- Customer Feedback
- Sustainability Improvement
- Strategic Goals
- Managing Wealth
- Agile Manager
- Predictive and Preventive Maintenance
- Advanced Directives
- Daily Logs
- Strategic Vision
- Team Routing
- Profit Target Achievement
- Client Correspondence
- Powder Coating
- Customer Loyalty
- Memo Preparation
- Cash Control
- Data Integrity
- Guest Relations
- Tool Dies
- Customer Proposals
- Task delegation
- Departmental Relationships
- Customer Care
- Project Manager Supervision
- Recruiting Skills
- Business Analysis
- Negotiation and Conflict Resolution
- Technical Proficiency
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Administration and Reporting
- Scheduling and Coordinating
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Deputy Manager
Toyo India Pvt. Ltd
02.2011 - Current
Executive
Globe Publication Pvt. Ltd
01.2009 - 02.2011
CRM Executive
Eureka Forbes Pvt. Ltd
07.2005 - 12.2008
MBA - Finance & Marketing
Sikkim Manipal University
Bachelor of Arts - Arts
Delhi University
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Sr, C.B.S.E
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