HRITIK ANAND
Program Manager
Gurugram
Summary
Results-oriented Program Manager specializing in streamlined operations and learning design. Operations: Expertise in end-to-end program delivery, strategic planning, and attrition management. Strategy: Proven ability to lead cross-functional teams and align instructional design with business goals. Tech-Savvy: Advanced proficiency in CRM strategies, data analytics, and PHP to automate and scale processes. Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Program Manager
Great Learning
07.2024 - Current
- Managed program development and implementation for educational initiatives.
- Collaborated with cross-functional teams to enhance learning pathways.
- Coordinated training sessions and workshops for staff and learners.
- Analyzed participant feedback to improve program offerings.
- Oversaw resource allocation to ensure efficient program delivery.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Prioritized tasks and managed teams throughout multiple projects.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Led negotiations with partners to establish favorable terms and agreements.
- Maintained a database of existing customers and prospective leads.
Senior Learning Consultant
AAFT Online
07.2023 - 07.2024
- Advised prospective students on career paths and learning solutions tailored to professional goals.
- Collaborated with internal teams to enhance the digital learning experience.
- Achieved service time and targets.
- Identified issues, analyse top information and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Learning Consultant
Upgrad
10.2022 - 07.2023
- Managed end-to-end sales cycles and utilized CRM tools to track lead conversions and student engagement.
- Drove enrollment growth through consultative selling and deep knowledge of adult learning principles.
- Maintained up-to-date knowledge of learning and development trends, applying innovative approaches to training delivery.
Business Development Executive
Ashmen Craft
10.2021 - 10.2022
- Acquired new clients through direct outreach, networking, and collaboration with the marketing department.
- Analyzed market trends to identify new business opportunities and revenue streams.
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Developed business plans to establish revenue and growth.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Advised business clients on best mix of products for maximum sales and consumer engagement.
- Closed long-term agreements through skilful negotiation.
Education
Bachelor of Science - Computer science
06-2022
Skills
Strategic Planning
Operational Planning
Time Management
Timeline Management
Sales Management
Business Development
Customer Relationship Management (CRM)
PHP
Analytical Skills
Instructional Design
Microsoft Office Suite
Cross-functional Collaboration
Problem Solving
Consultative Selling
Program management
Client relationship management
Project coordination
Presentation skills
Team building
Negotiation skills
Teamwork and collaboration
Team leadership abilities
Cross-Functional coordination
Project Management
Stakeholder relationship management
Critical decision making
Effective communication
Risk mitigation
Efficiency programme management
Results oriented
Compliance understanding
Visionary thinking
Programme cost forecasting
Risk management
Customer relationship management
Business development
Problem solving
Flexible and adaptable
Sales and marketing
Timeline
Program Manager - Great Learning
07.2024 - Current
Senior Learning Consultant - AAFT Online
07.2023 - 07.2024
Learning Consultant - Upgrad
10.2022 - 07.2023
Business Development Executive - Ashmen Craft
10.2021 - 10.2022
Monad University - Bachelor of Science, Computer science