Project Management
Chandrasekhar Karamsetty
Program/Project Manager | Technical Service Delivery Manger | Solution Integrator | Delivery Manager | Senior Manager
Hyderabad,TELENGANA
Summary
Seasoned and innovative IT business leader with over 18 years of experience driving large-scale IT transformations, enterprise automation, and cybersecurity initiatives. Adept at managing multi-million-dollar global programs and optimizing IT service delivery for Fortune 100, G2000 clients. Proven expertise in spearheading end-to-end program portfolios, from inception to retirement, while optimizing costs, mitigating risks, and driving operational excellence through scalable controls and best practices. Deep expertise in workload automation, security compliance, cloud governance, and infrastructure modernization. Known for driving tactical decision-making in Technology lead ‘Business, Application & IT Service’ related Managed, Consult and advisory Services, System/Tools Architecting, efficiency enhancement, and techno-functional portfolio end-to-end Management not just limited to Cloud Services, Cybersecurity Services, Workload Automation Tools. Strong financial acumen with proven success in P&L management, forecasting, revenue recognition, and financial governance. Adept at presales and business growth, leading stakeholder negotiations, customer briefings, RFP discussions, and competitive positioning. A trusted advisor in fostering high-performance teams, aligning IT strategies with business goals, and delivering sustainable value in dynamic, global environments.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
7
7
Certificates
5
5
Languages
Work History
Program Manager
Kyndryl
Hyderabad
11.2021 - Current
- Driving large-scale IT transformation, cybersecurity, cloud migration, and enterprise automation initiatives post-Kyndryl spinoff, ensuring seamless transitions and cost optimizations
- Leading security compliance, TSA exit, middleware health checks, and enterprise-wide automation programs while aligning cloud governance (Azure, GCP, OCI) with regulatory mandates
- Collaborating with security architects, cloud engineers, compliance teams, and business stakeholders to implement scalable solutions
- Governing the entire program lifecycle from inception to retirement, ensuring alignment with business goals, cost-effectiveness, risk mitigation, and seamless, on-time delivery within budget
- Led complex Security Platform Services (SPS) projects, driving digitalization, optimization, and consolidation for ManagedApps Engagement, generating $4M revenue and enhancing security resilience
- Maintained 85% compliance with S&R KPI metrics and MSAC audit requirements over seven quarters, ensuring service stability and security adherence
- Delivered 3 anti-malware modernization projects focused on service optimization and operational excellence, alongside 2 vulnerability management service migration projects, improving security posture and performance
- Orchestrated ProxyCap migration for 22,500 Windows and 2,500 Linux users after the IBM-Kyndryl spinoff, streamlining software license procurement, cutting SKUs from 35,000 to 22,500, and driving significant cost savings
- Managed security audits, middleware compliance, and infrastructure health checks across Azure, GCP, OCI, IBM Cloud, and SoftLayer, ensuring adherence to AMSEC vulnerability management standards for 20+ subsystems
- Designed & deployed Kyndryl’s first large-scale employee community (~30,000 users), integrating structured ServiceNow notifications, eliminating ad-hoc email blasts, and streamlining enterprise communications
- Drove TSA exit assessments for 12+ critical applications, reducing the application footprint by 35% (2,300 to 1,500) through retirement, recovery, or modernization while ensuring operational stability
- Strengthened security operations by deploying CrowdStrike, Tenable, and AI-driven threat detection tools, improving threat intelligence and vulnerability management under IBM Fellow & CISO leadership
- Actively participated in 15+ industry communities across project management, service management, solution architecture, and security governance
- Specialized in AI-Ops methodologies, workplace automation tools, and emerging technologies like quantum computing and blockchain, etc
- Advocated diversity & inclusion through active participation in PWD (Persons with Disabilities) programs and workplace accessibility initiatives
Technical Services Specialist & Program Manager
IBM India Pvt. Ltd.
02.2019 - 11.2021
- Oversaw large-scale IT operations, security transformations, and automation initiatives for financial and enterprise customers, ensuring seamless execution, while building and managing high-performing delivery teams
- Led multi-million-dollar AI-Ops deployments, security infrastructure migrations, and cloud security compliance programs, driving operational efficiency, cybersecurity resilience, and cost optimization
- Steered tactical organisation planning with leadership on resource mobilisation, cost saving, financial management, and efficiency
- Led the $3.2M JAWS AI-Ops deployment for State Street, achieving a 150% improvement in batch efficiency by eliminating bottlenecks and optimizing mission-critical processes
- Successfully led the Vyatta to Cisco vSRX firewall migration, overcoming previous implementation challenges to enhance network security resilience, prevent $1M in potential losses, and achieve $50K in cost savings through infrastructure optimization
- Led post-merger security integration for Digital Workplace Services (DWS), aligning security, DevSecOps, and infrastructure teams to enhance cybersecurity resilience, ensure LGPD (Brazil) compliance, and mitigate risks effectively
- Spearheaded the migration of 25,000 employees from OpenText SOCKS to ProxyCap, enhancing security and access management
- Pioneered ServiceNow-based notifications and launched the first-ever Yammer community for 35,000 employees to streamline communication
Manager Infra Operation Specialist/Architect
Cognizant Technology Solutions
10.2012 - 01.2019
- Progressed from WAAE Specialist to Technical Operations Manager, leading critical automation initiatives and ensuring seamless IT service delivery
- Led the architecture, installation, maintenance, and support of AutoSys environments for prestigious clients
- Provided 24/7 on-call support, managed high-priority incidents, and drove operational excellence through process standardization
- Oversaw L1 and L2 technical operations with 98% compliance, mentoring teams on complex issues and ensuring SLA adherence with zero escalations
- As a Team Quality SPOC and Innovation Champion, enforced Cognizant’s Operations Maturity and Delivery Excellence frameworks, driving continuous service improvements and innovation initiatives using Lean Six Sigma methodologies
- Additionally, contributed to pre-sales efforts by developing solution designs, pricing models, and strategies to secure high-value deals
- Managed 25+ Workload Automation (WLA) engagements across 22 SMEs, driving $2.17M in revenue and implementing 10% YoY cost reductions
- Oversaw a 100+ member technical team to optimize ~4+ billion daily batch job executions, driving end-to-end consulting, pre-sales, innovation, and automation excellence
- Recognized as an Innovation Champion for leading 20+ process optimization initiatives (CSIs, Lean Six Sigma, Kaizen), significantly enhancing workload automation efficiency and driving $30K+ in annual cost savings
- Spearheaded 20+ RFPs across Greenfield and Brownfield engagements, driving revenue growth from $0.08M to $1.4M and achieving a 200% increase in the RFP success rate for Workload Automation (WLA) tools
- Led a 10-member team, optimizing mission-critical applications and driving $250K+ in cost savings through automation and Active Directory optimizations
- Managed a direct team of 10, an administrator team of 8, and an indirect team of ~400 community members across 50 engagements
- Transitioned L4/L5 services in 15 days, reducing major incidents from 2/week to zero in 18 months and improving metrics by 200%
- Elevated Best-in-Class (BIC) performance score from 2.1 to 3.1 across 160+ key operational metrics
- Secured a $5M annual contract value (ACV) deal by collaborating with CSOOT members, pre-sales, and account management to develop a winning strategy, including proposal structuring and cover letter creation
- Played a key role in the $100M SAP infrastructure deal, collaborating with the SAP application team to position Cognizant competitively
- Rendered technical advisory and consulting for Critical Workload Automation tools, guiding ~5K global customers on tool optimization and best practices
- Achieved a 90% reduction in database synchronization time during Disaster Recovery (DR) events, cutting it down from 90 minutes to just 10 minutes
- Established CoE Labs for CA WLA tools and multiple other Workload Automation (WLA) solutions, enhancing client value propositions through solution validation and representation
Senior Consultant
CIBER SITES INDIA PVT. LTD.
Bengaluru
06.2012 - 10.2012
- Led end-to-end CA Workload Automation AE (AutoSys) product administration & deployment; worked in Core AutoSys Team, managed AutoSys Installation, support, maintenance & scheduling of 3 AutoSys Environments
- Designed, built and migrated R4.5.1 to R11.3 SP1, installed R11.3 SP1 Suite & customization as per customer needs
- Integrated new environments with Service Desk R12, NSM (for event management), optimized the job definitions & job flow batches
- Successfully completed a project for a dedicate environment of Retails customer,2 instances (1 – QA, 1- PROD) of R4.5.1 to R11.3 SP1 migration
Infrastructure Management Analyst
AFFILIATED COMPUTER SERVICES INDIA PVT. LTD.
Bengaluru
07.2010 - 04.2012
- Provided end-to-end architect, build, plan, install, maintenance & support for all “AutoSys environments” for two clients
- Secondary Administrator for other 4 Shared AutoSys clients, 1 TWS Distributed L3 Operations
- Got a vast exposure and understanding from onshore engineering team - on multiple infra, automation, process, service management tools integrated with AutoSys which were existing for 2nd largest apparel customer.
Engineer -Technical Support
COMPUTER SCIENCES CORPORATION INDIA PVT. LTD.
Hyderabad
07.2007 - 07.2010
- Campus hire graduate – Worked as L1, L2 AutoSys & TWS production support engineer. Worked as Quality Management SPOC for 5 engagements. Certified ISO 9000: 2008 Quality Management representative
- Successfully completed LRQA, SoX, E&Y audit for 4 different engagements with 98% compliance of process and quality standards for existing L1, L2 and L3 Production support
Education
Bachelor of Technology - Electrical & Electronics Engineering
R.V.R. & J.C. College of Engineering
Guntur, Andhra Pradesh, INDIA 04.2004 - 04.2007
Skills
Product Strategy & Roadmapping
Organisational Development
Enterprise Transformation Programs
Change Management
P&L & Project Financials
Cost Control & Reduction
Negotiation & Service Acquisitions
Continuous Process Improvement
Cross-Functional Leadership & Collaboration
Program Management – Agile, SCRUM, SAFe
Operational Excellence
Risk and Compliance Management
Aliance Management
Project management
Risk analysis and management
Team leadership
Program leadership
Decision-making
Strategic planning
Project coordination
Stakeholder management
Stakeholder communications
Change management
Team development
Cost management
Team leadership and direction
Team management
Scheduling and planning
Performance monitoring
Strategic direction
Data collection & research
Project lifecycle
Work Planning and Prioritization
Cross functional team builder
Critical thinking
Quality assurance
MS office applications
Relationship building
Program reviews
Cost estimates & budgets
Effective negotiations
Interpersonal skills
Budget coordination
Resource management
Process improvement
Agile projects
Software documentation
Operations management
Budgeting and resource management
Data analysis
Remote team management
Organizational performance
Business development
Community outreach
Partnership development
Presentation creation and delivery
Vendor relationship management
Life cycle management
Quality control
Detail-oriented
Proposal development
Training and development
Product development
Revenue growth
Team training and development
Vendor management
Attention to detail
Problem-solving
Business acumen
Enterprise resource planning
Utilization management
Scope management
Professional writing
Resource allocation
Public speaking
Influencing skills
Documentation proficiency
Multi-operations management
P&L management
Regulatory compliance
Flexible and adaptable
Human resource management
Financial leadership
Profitability optimization
Financial analysis
Event planning and execution
Google workspace
Employee scheduling
Sales and marketing
Procurement
Certification
IT Service Management & Quality, ITIL V3 Foundation Certified, ITIL Intermediate (Service Operations, Service Design, Service Transition, Service Strategy), ISO 9001:2000 Internal Auditor Certified, Lean Six Sigma, Six Sigma, CSI Specialist, Project Management Program
Affiliations
- Project Management Institute
Accomplishments
· Technology Specialist Award – Recognized for outstanding contributions to IT Infrastructure Service Practice at the MLEU T&H Award Ceremony | Cognizant
· Idea Champion – Honored for driving Managed Innovation within key customer accounts | Cognizant (2014)
· Customer Champion (Twice) – Awarded for consistently surpassing customer expectations and delivering exceptional service in MLEU ITIS practices | Cognizant (May 2014 & Jan 2015)
· Above and Beyond Award – Recognized for outstanding contributions to Loblaw ITTO delivery | Cognizant (Aug 2016)
· Innovation Mastermind – Awarded for exceptional contributions to innovation and continuous service improvement in MLEU ITIS | Cognizant (May 2014)
· Changing Gears Award – Successfully completed the prestigious "Changing Gears – First Time Manager Orientation Program" | Cognizant (2015)
Software
AutoSys
Unix
Enterprise Architecture
Interests
Tech Communities Participation
Life Skills Learning
Timeline
Program Manager
Kyndryl
11.2021 - Current
Technical Services Specialist & Program Manager
IBM India Pvt. Ltd.
02.2019 - 11.2021
Manager Infra Operation Specialist/Architect
Cognizant Technology Solutions
10.2012 - 01.2019
Senior Consultant
CIBER SITES INDIA PVT. LTD.
06.2012 - 10.2012
Infrastructure Management Analyst
AFFILIATED COMPUTER SERVICES INDIA PVT. LTD.
07.2010 - 04.2012
Engineer -Technical Support
COMPUTER SCIENCES CORPORATION INDIA PVT. LTD.
07.2007 - 07.2010
Bachelor of Technology - Electrical & Electronics Engineering
R.V.R. & J.C. College of Engineering
04.2004 - 04.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekQuote
The mind is everything. What you think, you become.
Gautama Buddha
Languages
English
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Spanish
Beginner (A1)
Tamil
Beginner (A1)
Hindi
Intermediate (B1)
Technology Range
- Workload Automation: CA AutoSys, BMC Control-M, IBM TWS, Automic Workload Automation, Terma Software JAWS
- ITSM: ServiceNow, ITIL Service Operations
- Cloud Platforms: Kyndryl Azure Cloud, SAP Cloud, Oracle Cloud
- CI/CD & Automation: Jenkins, Git, Ansible, Terraform, AE with VRA/VRO, ITSM, Oracle
- Security & Compliance: IBM Vyatta, Cisco vSRX, TrendMicro, Tenable, Nessus, MS Sentinel
- Monitoring & Analytics: APM & AIOps, Netcool, Nagios
- Networking: Cisco, IBM Vyatta, vSRX
- Project Management & Governance: Agile-Scrum, PMI-PMP/PgMP, Leading SAFe
Awards
- Technology Specialist Award, Recognized for outstanding contributions to IT Infrastructure Service Practice at the MLEU T&H Award Ceremony, Cognizant
- Idea Champion, Honored for driving Managed Innovation within key customer accounts, Cognizant, 2014
- Customer Champion, Awarded for consistently surpassing customer expectations and delivering exceptional service in MLEU ITIS practices, Cognizant, 05/01/14 & 01/01/15
- Above and Beyond Award, Recognized for outstanding contributions to Loblaw ITTO delivery, Cognizant, 08/01/16
- Innovation Mastermind, Awarded for exceptional contributions to innovation and continuous service improvement in MLEU ITIS, Cognizant, 05/01/14
- Changing Gears Award, Successfully completed the prestigious 'Changing Gears – First Time Manager Orientation Program', Cognizant, 2015
Career Success
- Kyndryl (IBM Spin-Off), Hyderabad, Telangana, Program Manager, 11/01/21, Present, Driving large-scale IT transformation, cybersecurity, cloud migration, and enterprise automation initiatives post-Kyndryl spinoff., Leading security compliance, TSA exit, middleware health checks, and enterprise-wide automation programs., Governing the entire program lifecycle from inception to retirement.
- IBM India Pvt. Ltd., Hyderabad, Telangana, Technical Services Specialist & Program Manager, 02/01/19, 11/01/21, Oversaw large-scale IT operations, security transformations, and automation initiatives., Led multi-million-dollar AI-Ops deployments and cloud security compliance programs.
- Cognizant Technology Solutions, Bengaluru, Karnataka, Manager Infra Operation Specialist/Architect, 10/01/12, 01/01/19, Led critical automation initiatives and ensured seamless IT service delivery., Oversaw L1 and L2 technical operations with 98% compliance.
Indian Numismatic Coin collection
Collected Near 1000+ Indian Numismatic Coins. Where ever possible collect Indian Numismatic Coins.
Early Experience
- CIBER SITES INDIA PVT. LTD., Bengaluru, Karnataka, Senior Consultant, 06/01/12, 10/01/12
- AFFILIATED COMPUTER SERVICES INDIA PVT. LTD., Bengaluru, Karnataka, Infrastructure Management Analyst, 07/01/10, 04/01/12
- COMPUTER SCIENCES CORPORATION INDIA PVT. LTD., Hyderabad, Telangana, Engineer - Technical Support, 07/01/07, 07/01/10