Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Rachit Gupta

Rachit Gupta

Bangalore

Summary

Result-driven Program Manager with 4+ years of experience leading cross-functional teams, optimizing large-scale operations, and driving product excellence across edtech and telecom sectors. Proven ability to improve efficiency, reduce costs, and deliver measurable business impact. Award-winning contributor known for innovation, strategic planning, and stakeholder engagement. Passionate about remote collaboration, agile execution, and delivering value through data-driven decisions.

Overview

6
6
years of professional experience

Work History

Associate Program Manager

Scaler
02.2021 - 10.2024
  • Spearheaded cost optimization projects, reducing product costs from Rs.1.2 Cr to Rs.42L, earning the 2023 Needle Mover Award.
  • Automated manual processes to eliminate 12 weekly man-hours, enhancing overall team efficiency.
  • Conducted user research that improved course adherence from 60% to 85%.
  • Led a team of 200+ Teaching Assistants, increasing average user ratings from 4.1 to 4.7 and boosting onboarding NPS by 5 points.
  • Improved Net Promoter Score (NPS) from 38 to 55 through operational excellence and feedback-driven initiatives.
  • Managed a team of 7 (Program Associates, Analysts, and Ops Associates) to align program execution with strategic goals.
  • Partnered with product and engineering teams to define and optimize learner engagement features.
  • Fostered a culture of innovation through encouragement of creative problem-solving techniques among team members.
  • Evaluated vendor proposals for quality assurance purposes; negotiated contracts that aligned with organizational goals while remaining costeffective.

Accreditation Intern

BookMyShow
02.2020 - 06.2020
  • Developed streamlined accreditation procedures, improving compliance rates by 15%.
  • Delivered internal training sessions that tripled staff productivity.
  • Simplified evaluation workflows by reducing process steps from 15 to 11.
  • Acted as liaison between on-ground ops and accreditation team to ensure seamless execution.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Facility Manager

Bharti Infratel Ltd.
07.2018 - 05.2019
  • Managed end-to-end facility operations, reducing maintenance and security costs by 20%.
  • Drove vendor negotiation and contract optimization, improving on-time payments.
  • Supervised staff of 20 in day-to-day activities.

Education

MBA -

ICFAI Business School
01.2021

Bachelor of Business Administration - undefined

Apex Institute of Management Science
01.2018

Skills

  • Program & Project Management
  • Cross-functional Team Leadership
  • Stakeholder Management
  • Product Strategy & Roadmapping
  • Agile & Sprint Planning
  • Data-driven Decision Making
  • Process Optimization
  • Risk Mitigation
  • Remote Team Collaboration
  • OKRs & KPIs
  • Jira
  • Confluence
  • Tableau
  • Looker Studio
  • SQL (Basic)
  • Excel
  • Google Sheets

Awards

  • Needle Mover Award - 2023 (Scaler)
  • Problem Solver Award - 2022 (Scaler)
  • Best Intern Award - 2020 (BookMyShow)
  • Academic Gold Medal - 2020 (10 CGPA Semester)

Timeline

Associate Program Manager

Scaler
02.2021 - 10.2024

Accreditation Intern

BookMyShow
02.2020 - 06.2020

Facility Manager

Bharti Infratel Ltd.
07.2018 - 05.2019

Bachelor of Business Administration - undefined

Apex Institute of Management Science

MBA -

ICFAI Business School

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Rachit Gupta