RWIDDHA MITRA
Program Manager
Bengaluru
Summary
Determined, focused and detail-oriented professional with almost ten years of work experience. Excel working under a high-pressure environment with time constraints demonstrating extreme ownership and a commitment to a high standard of service, performance and integrity. Possess impeccable managing, leadership, and interpersonal skills, along with an enthusiastic and positive attitude.
Overview
10
10
years of professional experience
Work History
Associate Program Manager
Interview
12.2021 - Current
- Build a culture of perennial planning within the organisation, ensuring effective planning, committing, adapting to changes and tracking progress across various functions.
- Perform various project management duties, including monitoring project progress in achieving deadlines and results, identifying risks early in the project lifecycle, and helping resolve blockers.
- Build consensus and visibility in the process for key stakeholders across the organisation, gaining the support necessary to see projects through to completion.
- Manage expectations, milestones, and deliverables for relevant programs. Create, track, and report on program projections.
- Develop management-level reports against critical objectives and program KPIs and present the same in MBRs
- Built a data visualization medium mapping OKRs with initiatives to provide a 360-degree view to the leadership team on overall progress against each company objective, identify the budget spent against each initiative etc.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged project management processes and tools to define and execute projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Provided program management expertise in agile methods, practices and execution.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Support Project Manager
HackerRank
10.2019 - 12.2021
- Spearheaded substantive sitewide growth of HackerRank’s knowledge base and authoring and reviewing support articles including user guides, instructional manuals, etc
- Superb organizational proficiency, focus and attention to detail
- Partnered with the key cross-functional teams such as Product, Product Marketing and customer success to come up with knowledge solution
- Managed external vendors or contractors to produce final knowledge material
- Solid track record of inspiring action based on data-driven insight
- Regularly track knowledge base metrics and take actions based on the same
- Improved knowledge base traffic by 3 times since the time I took over
- Helped in a significant reduction of support tickets with the help of proper self-help guides Improved information architecture and implemented the knowledge management process within the organization right from the scratch thus resulting in a more efficient approach to content creation and maintenance
- Spearheaded onboarding documentation activity and created confluence space for customer success function thus improving the remote working experience for the team
- Planned and documented deliverable for multiple project, often under tight deadline, coordinated with other, and derived assignment to closure on time
- Engaged in Knowledge Management team daily activities, including project tracking, scheduling, and reporting.
Quality Assurance Analyst, Senior Test Engineering, Lead QA
IBM India Pvt Ltd
04.2013 - 09.2019
- Maintained and improved product quality by assisting in the manufacturing of the product, and collaborating with other members of the management team
- Developed new or modified products and engineering designs alongside manufacturing and training method
- Prepared documentation, reports, and results based on the process of the test plan, mapping out the failures, stability, and corrective actions in production process
- Prepared annual budget, schedule expenditures, and estimate requirements for the sake of meeting with the quality assurance financial goal
- Reviewed functional and design specifications of product to ensure full understanding of the goal a product is meant to achieve
- Ensured that approved products meet functional and design requirement
- May evaluate or analyze a proposed product to know whether the proposal can be possibly put to practice
- Monitored employee to make sure that they work according to the test plans and procedure
- ACHIEVEMENTS
- Received Kudos for developing knowledge documents that resulted in the highest views in the history of HackerRank knowledge base, thereby reducing support tickets by one third
- Received Kudos for preparing training and onboarding material for teams that resulted in smooth onboarding of new hires in the remote environment
- Responsibilities
- Achievements/Tasks
- Responsibilities
- Page 3 of 3
- ACHIEVEMENTS
- Completed CSM certification (Certified Scrum Master) and implemented the same in my current role
- Received Emminence and Excellence award in my previous job role as the recognition towards demonstrating one of
- IBM’s core values - putting the client first
- Won manager’s choice award multiple times for consistency in performance
- Qualified as the top performer of the company for 3 consecutive years in my previous role.
Education
Bachelor of Technology - Instrumentation and Control Engineering
West Bengal University of Technology
08.2012
Higher Secondary - Science
West Bengal Council of Higher Education
08.2008
Skills
- Program Operations
- Project Management
- Team Leadership
- Six Sigma Methodologies
- Employee Coaching and Motivation
- Administration and Reporting
- Managing Program Activities
- Project Coordination
- Scheduling and Coordinating
- Stakeholder Management
- Change Management
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Additional Skills
Have in-depth knowledge of On-Page SEO and have a proven track record of improving ranks of multiple websites (freelance projects)
Tools
- Jira
- Confluence
- Zendesk
- Google Analytics
- G-Suite
- WordPress
- Surfer SEO, Cognitive SEO, SEMRush
- HP-ALM
- UFT
Additional Information
- One of the founding members of a West Bengal based NGO named Aspire and Glee and have been pivotal in successfully driving various philanthropic projects with members and volunteers across the poorer section of the society.
- Strongly believe in giving back to the community and participate in teaching students of the underprivileged classes whenever possible.
- Always vocal about diversity and inclusion
- Love travel planning and travelling to offbeat places whenever there is an opportunity.
- Avid reader.
Accomplishments
- Received Kudos for developing knowledge documents that resulted in the highest views in the history of HackerRank knowledge base resulting in significant dip in support tickets (one third)
- Received Kudos for preparing training and onboarding material for teams that resulted in smooth onboarding of new-hires in the remote environment.
- Completed CSM certification (Certified Scrum Master) and implemented the same in my current role.
- Won manager’s choice award multiple times for consistency in performance.
Timeline
Associate Program Manager
Interview
12.2021 - Current
Support Project Manager
HackerRank
10.2019 - 12.2021
Quality Assurance Analyst, Senior Test Engineering, Lead QA
IBM India Pvt Ltd
04.2013 - 09.2019
Bachelor of Technology - Instrumentation and Control Engineering
West Bengal University of Technology
Higher Secondary - Science
West Bengal Council of Higher Education
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