Nikhil Anand

• Conducted pilot tests & revised programs based on feedback & results.
• Evaluated various manpower models for in-store operations – Gigs, Variable Pay, Cross Fungible, Split Shift.
• Analyzed and assessed performance of in-store employees. Established benchmarks and able to reduce inefficient manpower in system by 6%.
• Conducted manpower planning and optimized workforce by setting progressive targets to the city teams.
• Involved in improving in-store SLAs. Able to reduce surge cart % by a margin of 1.5 week on week.
• Administered cost forecast for store operations and managed weekly and monthly PnL for stores.
• Managed payouts for in-store employees and conceptualized incentive programs based on attrition and occasions.
• Mentored new team members on productivity strategies to accomplish challenging goals. Team extended from 3 members to 8.

Product Launches

• Store ops health page -Better observation on SLA & metrics. Collated user requirements and feedbacks and aligned stakeholders around the dashboard features and capabilities.
• Manpower page - Visibility on manpower performance. Worked on prioritizing and building dashboard features with product and tech team.

New Initiatives

• Rewards & Recognition program for in-store manpower
• Store manager (SM) bonus program
• New designations - Defined job description, responsibilities and training for 2 new designations at stores

• Engaged with cross functional teams and stakeholders in making Noon’s in-house logistics and supply chain business (Noon Express) more efficient and streamlined.
• Led the key supply chain & logistics projects centrally across countries - Overall conversions , returns - non delivery and customer initiated , damages and losses.
• Led the developments & provision of reports and ad-hoc analysis for senior management. Contributed to business insights, decision making during regular business reviews.
• Reduced cost per shipment by 6.5% (savings of 1.9 Lakhs AED). Initiatives taken - damaged & pilferage reduction , manpower optimization , improved delivery conversions (reduced fake attempts on ground , validating reseller shipments through calling).
• Tracked delivery performance, QC fail reasons, abuse & returns for third party logistics providers (3PL) operations in Saudi Arabia.
• Fraud and risk analysis - Reseller shipments ordered in bulk by a customer from multiple accounts. Managed to reduce by 2% through relevant checks and calling process. Detected SKU's with return rates and drove actionable on them.
• End to end management of a calling team and IVR - Managed Jordan based calling vendor consisting of 70 agents. Resulted in verified inputs from customers through calling (reduced fake attempt by 0.5%), increased in delivery conversion by 3.5% (3 Million AED) and reduced delivery & return time.
• Led the damage & loss reduction project-Reduced damage and losses by a margin of 0.9% (cost saving of > 2 Mn AED). Initiatives taken-SOP for handling fragile items / liquid items in a better way. Shrink and bubble wraps for glass products.
• Cost benefit analysis - Auto refund for low valued customer initiated return shipments. Resulted in savings of 1.5 lakhs AED.
• TAT Management for or normal & premium delivery services to stabilize breach and customer cancellations.

Organizational Initiatives

• Mentored 8 Analysts / Interns in logistics analytics team to support key initiatives
• Hiring: Evaluated 100+ & interviewed 15+ candidates to strengthen analytics team
• Organized knowledge transfer sessions

• Engaged with 15+ automotive dealerships across India to streamline their sales cycle and assist with data driven consulting.
• Conducted weekly/ monthly business reviews with dealership principals to track their performance and provide actionable.
• Collating client specific issues and reporting them to technology and product teams to develop solutions and process check.
• Developed dealership specific performance dashboards and devised targets and incentive schemes.