Anand Shanbhag
Mumbai
Summary
Banking and Financial Services professional with 6+ years of experience across QA, Business Analysis, Product Management, Program Management and Client Support. Experienced in client escalation management, stakeholder engagement, product delivery, and serving as SPOC for multiple banks. Managed relationships and project deliveries for 8 banking clients, serving as the primary SPOC for stakeholder engagement, escalation management, and successful product implementations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Associate Program Manager
M2P Fintech Pvt Ltd
09.2022 - Current
- Analyzed client requirements and created detailed FSDs.
- Managed product delivery scope and coordinated with internal teams across departments.
- Raised and tracked tickets on JIRA to ensure timely resolution.
- Acted as SPOC for clients including Saraspur Nagrik Co-operative Bank, Tirupati Urban Co-operative Bank and Vasai Vikas Sahakari Bank.
- Handled escalated production issues and ensured permanent solutions through internal coordination.
Quality Analyst (Software Test Engineer)
Puratech Solutions
12.2019 - 09.2022
- Conducted end-to-end testing of banking web applications.
- Prepared functional documents based on client requirements.
- Worked on Channel Finance, Trade Finance and Inventory Funding Systems.
Education
MBA/PGDM - Business Analytics
Welingkar Institute of Management Development and Research
01-2025
B.Tech - Engineering
Saraswati College of Engineering
Kharghar01-2019
Skills
- Program & Project Management
- Product Lifecycle Management
- Requirement Gathering & Analysis
- FSD, Risk Assessment
- Stakeholder Management
- Cross Functional Team Leadership
- Mobile & Web Application Testing
- Escalation Handling & Issue Resolution
- JIRA
- Oracle SQL
- SQL Server
Interests
Cooking, Playing Cricket, Watching Sports, Travelling
Certification
- ISTQB Foundation Level – Software Testing
- Reinventing Business Operations with Data Analytics – 2023
Languages
Hindi
Marathi
English
Konkani
Professional Headline
Banking Domain Specialist | Program Management | Product Management | Business Analysis | Client Engagement | Digital Banking & Payments Expert
Additional Achievement
Successfully managed and supported relationships for 8 banking clients while acting as SPOC, ensuring smooth project delivery, stakeholder coordination, and timely resolution of critical escalations.
Timeline
Associate Program Manager
M2P Fintech Pvt Ltd
09.2022 - Current
Quality Analyst (Software Test Engineer)
Puratech Solutions
12.2019 - 09.2022
B.Tech - Engineering
Saraswati College of Engineering
MBA/PGDM - Business Analytics
Welingkar Institute of Management Development and Research