Hrulekha Chakka

Consultant

Optivalue Tek Pvt Ltd

06.2022 - 03.2024

Provided end-to-end technical support for AWS resources including EC2 provisioning, S3 storage management, and Route 53 DNS configurations.
Assisted users with OpenShift and OpenSearch access issues, node creation, project creation, permissions, and environment-specific troubleshooting.
Diagnosed and resolved connectivity and configuration issues using tools such as `ping`, `traceroute`, `nslookup`, `telnet`, `CURL`, and `tcpdump`.
Addressed on-prem OpenShift errors including node registration failures, certificate expirations, and storage/networking issues.
Partnered with CloudOps and Network teams to restore connectivity and improve platform reliability.
Managed incidents, service requests, and asset records via Symphony Summit, ensuring timely escalation and resolution.
Authored detailed Method of Procedure (MOP) and Change Request documents to support production environment changes.
Conducted system monitoring and reporting post-implementation to validate changes and system health.
Used Dynatrace, Grafana, and AWS OpenSearch to monitor infrastructure performance and detect anomalies.
Provided remote user support for system access, email setup, and software installations across cloud and hybrid environments.
Documented recurring issues and contributed to internal knowledge bases to accelerate issue resolution and onboarding.
Supported Git and AWS CodeCommit repositories for development teams, assisting with version control and branching strategies.
Coordinated with cross-functional teams to deliver technical resolutions and improve support workflows.
Contributed to continuous improvement efforts by identifying system bottlenecks and support gaps.

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