Reethu Chowdary
Summary
To secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Health Catalyst
09.2023 - Current
- Troubleshot and resolved issues reported by internal teams and users.
- Collaborated with cross-functional teams to address critical incidents.
- Documented solutions and created Knowledge Base articles for recurring problems.
- Ensured prompt issue resolution to maintain positive user experiences.
- Monitored Grafana and Sumo Logic alerts for proactive incident management.
- Managed AWS resources, IAM access, and user permissions.
- Prepared monthly AWS cost reports to optimize expenditures.
- Conducted data capture for bi-monthly security reviews and AWS patching.
Software Engineer
Tech Mahindra
05.2021 - 08.2022
- Was there in a monitoring L1 team.
- Provided 24/7 support for client applications.
- Worked in AWS environment and used IT service desk tool as ticketing tool.
- Involved in daily update calls.
- Documenting all the tickets we got and shared them as a report on daily basis.
- Followed the SOP given by L3 team and raised incidents whenever required.
- Reported many P1 and P2 tickets and incidents to respective teams and made sure there was no business loss.
- Resolved many tickets, assigned them to respective teams, acknowledged them within SLA.
- Monitored applications like JBOSS, WMS, Solarwinds and made sure they are up and running.
- Used putty and have a basic knowledge on it.
- Trained juniors on how to raise incidents and on day to day activities. Also made a document for them to easily understand the system and process.
- Prepared daily report of solarwinds graphs and sent them to client on daily basis.
- Received best team Award.
- Client: Boohoo Application support
- Duration: May 2021 - Aug 2022
Software Engineer
Tech Mahindra
12.2019 - 08.2022
- Worked as a L1 team member.
- Provided 24/7 support.
- Used Citrix to logon to client’s environment. Service desk ticketing tool was used to work on tickets.
- Worked in SQL server.
- Monitored order flow by running SQL queries given by L3 team.
- Followed given SOP for raising incidents.
- Effectively performed all the tasks given and supported team during critical activities.
- Followed SLA while dealing with tickets. Assigned them to respective team.
- Immediately identified P1 and P2 tickets and informed them to L3 team before it impacts business.
- Monitored client’s applications such as WMS, JBOSS, Fusion and Solarwinds.
- Involved in daily update calls.
- Documenting all the tickets which came during the shifts and sent them as a report to the team on daily basis.
- Client: Arcadia Support (Retail Project)
- Duration: Dec 2019 – April 2021
Education
B. Tech - Computer Science Engineering
01.2019
Skills
- AWS services
- SQL Server
- Microsoft Excel
- Microsoft Word
- Monitoring
- Jira Service Management
- Linux
- Crush FTP
- User and access management
- Troubleshooting techniques
- AWS resource management
Disclaimer
I hereby declare that the information furnished above is correct and true to the best of my knowledge.
Timeline
Technical Support Engineer
Health Catalyst
09.2023 - Current
Software Engineer
Tech Mahindra
05.2021 - 08.2022
Software Engineer
Tech Mahindra
12.2019 - 08.2022