Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Reethu Chowdary

Summary

To secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Health Catalyst
09.2023 - Current
  • Troubleshot and resolved issues reported by internal teams and users.
  • Collaborated with cross-functional teams to address critical incidents.
  • Documented solutions and created Knowledge Base articles for recurring problems.
  • Ensured prompt issue resolution to maintain positive user experiences.
  • Monitored Grafana and Sumo Logic alerts for proactive incident management.
  • Managed AWS resources, IAM access, and user permissions.
  • Prepared monthly AWS cost reports to optimize expenditures.
  • Conducted data capture for bi-monthly security reviews and AWS patching.

Software Engineer

Tech Mahindra
05.2021 - 08.2022
  • Was there in a monitoring L1 team.
  • Provided 24/7 support for client applications.
  • Worked in AWS environment and used IT service desk tool as ticketing tool.
  • Involved in daily update calls.
  • Documenting all the tickets we got and shared them as a report on daily basis.
  • Followed the SOP given by L3 team and raised incidents whenever required.
  • Reported many P1 and P2 tickets and incidents to respective teams and made sure there was no business loss.
  • Resolved many tickets, assigned them to respective teams, acknowledged them within SLA.
  • Monitored applications like JBOSS, WMS, Solarwinds and made sure they are up and running.
  • Used putty and have a basic knowledge on it.
  • Trained juniors on how to raise incidents and on day to day activities. Also made a document for them to easily understand the system and process.
  • Prepared daily report of solarwinds graphs and sent them to client on daily basis.
  • Received best team Award.
  • Client: Boohoo Application support
  • Duration: May 2021 - Aug 2022

Software Engineer

Tech Mahindra
12.2019 - 08.2022
  • Worked as a L1 team member.
  • Provided 24/7 support.
  • Used Citrix to logon to client’s environment. Service desk ticketing tool was used to work on tickets.
  • Worked in SQL server.
  • Monitored order flow by running SQL queries given by L3 team.
  • Followed given SOP for raising incidents.
  • Effectively performed all the tasks given and supported team during critical activities.
  • Followed SLA while dealing with tickets. Assigned them to respective team.
  • Immediately identified P1 and P2 tickets and informed them to L3 team before it impacts business.
  • Monitored client’s applications such as WMS, JBOSS, Fusion and Solarwinds.
  • Involved in daily update calls.
  • Documenting all the tickets which came during the shifts and sent them as a report to the team on daily basis.
  • Client: Arcadia Support (Retail Project)
  • Duration: Dec 2019 – April 2021

Education

B. Tech - Computer Science Engineering

01.2019

Skills

  • AWS services
  • SQL Server
  • Microsoft Excel
  • Microsoft Word
  • Monitoring
  • Jira Service Management
  • Linux
  • Crush FTP
  • User and access management
  • Troubleshooting techniques
  • AWS resource management

Disclaimer

I hereby declare that the information furnished above is correct and true to the best of my knowledge.

Timeline

Technical Support Engineer

Health Catalyst
09.2023 - Current

Software Engineer

Tech Mahindra
05.2021 - 08.2022

Software Engineer

Tech Mahindra
12.2019 - 08.2022

B. Tech - Computer Science Engineering

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Reethu Chowdary