Hrushikesh Ratha
Delivery Lead – Banking Transformation | PMP Certified | Capital Markets & Wealth Management | Agile & Cloud Programs
Pune,MH
Summary
Dynamic Senior Project and Program Manager with over 21 years of experience in leading large-scale digital transformation, transactional and wealth banking programs, and retail domain initiatives for global enterprises. Expertise in end-to-end service delivery, P&L ownership, stakeholder governance, regulatory compliance, and cross-functional program execution. Proven track record of managing geographically diverse teams, overseeing multi-million-dollar portfolios, and achieving operational excellence within BFSI, MFG and retail ecosystems. Committed to driving innovation and delivering impactful results aligned with organizational goals.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Project Manager / Service Delivery Manager (Client: Luminor Bank)
IBM
Kolkata, India
06.2022 - Current
- Own end-to-end delivery portfolio valued at USD 10M–15M annually, including revenue forecasting and margin optimization.
- Lead a 150+ FTE global service delivery organization across multiple geographies using an onshore-offshore model.
- Drive enterprise-scale hybrid cloud transformation and migration programs with zero business disruption.
- Govern SoW, Change Requests (CR), audit readiness, and contractual compliance.
- Chair executive steering forums and QBRs, ensuring strategic alignment.
- Direct ITIL-based operations, including Incident, Problem, and Change Management, and CAB leadership.
- Enable Agile and DevOps transformation using Azure DevOps.
- Partner with architecture and data teams to deliver AI-enabled analytics and automation solutions.
- Established and scaled European delivery capability.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Delivery Manager Banking, MFG & Retail Platforms
TATA CONSULTANCY SERVICES (TCS)
Pune, India
01.2012 - 05.2022
- Managed Wealth Management platforms, including Retirement Solutions, Portfolio Management, and Tax Planning.
- Directed daily banking and payment processing modernization programs.
- Oversaw Transaction Banking initiatives, including Cash Management and Account Services.
- Led AMS and enhancement portfolios, ensuring SLA and regulatory compliance.
- Conducted executive governance engagements across Europe and North America.
- Directed retail transformation across the supply chain, merchandising, and POS ecosystems.
- Directed multi-technology enterprise implementations and complex system integration programs across manufacturing and retail platforms, managing cross-functional teams of 70+ members across global locations.
- Drove Agile transformation initiatives for retail delivery units.
- Established a Slovakia delivery center for JLR. Traveled to onsite to complete the delivery transition.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Clients: Nordea, BMO, Ikano, JLR, Staples, Meijer, CVS, and Cardinal Health.
SME & Module Leader (RBS & ABN AMRO)
MPHASIS (HP)
Pune, India
09.2007 - 12.2011
- Implemented and managed a streamlined project workflow utilizing the Software Development Life Cycle (SDLC) process, ensuring systematic progress through all project stages, and adherence to deadlines, standards, and cost targets.
Conducted thorough assessments of business implications at each project phase, monitoring progress closely to address challenges, and ensure alignment with objectives. - Analyzed scope and effectively communicated AS/400 Production Support to end users, facilitating smooth project execution.
- Enhanced project efficiency by optimizing walkthroughs, project sizing, planning, and customer interactions. Supervised vendor management processes, including forecasting, review, and estimation, while fostering clear communication channels and effective collaboration.
- Provided proactive 24/7 production support to clients, including ABN AMRO, by promptly addressing user queries, providing workaround solutions, and resolving issues related to daily back-office operations. Successfully performed critical year-end activities for 14 Asia-Pacific countries, ensuring uninterrupted banking operations.
- Led on-site transition engagement for RBS France in Paris, overseeing the migration of application support services to an offshore delivery model, resulting in a 30% cost reduction and improved SLA adherence.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Clients: RBS, and ABN AMRO.
Software Engineer (HSBC Chile HUB)
HSBC GLT
Pune, India
12.2006 - 09.2007
- Played a key role in streamlining all project stages using the Software Development Life Cycle (SDLC) process. Additionally, I contributed to the end-to-end implementation of the Managed File Transfer Protocol (MFTP), displaying expertise in project planning, execution, and delivery.
- Assessed designs and provided AS/400 production support to end users, ensuring smooth operations and resolving issues. Prepared test cases and conducted functional testing, exhibiting a commitment to quality assurance and user satisfaction.
Information Associate
EDS
Pune, India
04.2006 - 12.2006
- Actively skilled in the design, coding, and unit testing phases for AS/400, I displayed proficiency in software development and deployment processes.
- Engaged in understanding client requirements, offering insights based on technical feasibility, and translating them into user stories. Additionally, I contributed to the preparation of daily status reports, test status reports, and monthly metrics, ensuring transparent communication and alignment with project goals.
- Performed administrative duties and assisted with visitors' requests.
- Collaborated with colleagues on special projects that resulted in valuable insights for business operations.
Software Engineer (Citibank)
HCL Technologies
Gurgaon, India
05.2005 - 04.2006
Software Engineer
KMG Infotech
New Delhi, India
12.2004 - 04.2005
Education
Bachelor of Engineering - Mechanical Engineering
North Orissa University
Baripada, India09-2002
Skills
Global Service Delivery Management
Program & Portfolio Governance
Transactional & Wealth Banking Platforms
Retail Digital Transformation
P&L Ownership & Margin Optimization
Stakeholder & CxO Engagement
Accomplishments
🎓 Certifications
- Project Management Professional (PMP) – PMI
- PMI Disciplined Agile® Senior Scrum Master (DASSM)
- Microsoft Certified: Azure AI Engineer Associate
- AWS Certified Cloud Practitioner
- IBM Associate Project Manager
- IBM watsonx.ai Technical Sales
Certification
AWS Certified Cloud Practitioner
Timeline
Project Manager / Service Delivery Manager (Client: Luminor Bank)
IBM
06.2022 - Current
Delivery Manager Banking, MFG & Retail Platforms
TATA CONSULTANCY SERVICES (TCS)
01.2012 - 05.2022
SME & Module Leader (RBS & ABN AMRO)
MPHASIS (HP)
09.2007 - 12.2011
Software Engineer (HSBC Chile HUB)
HSBC GLT
12.2006 - 09.2007
Information Associate
EDS
04.2006 - 12.2006
Software Engineer (Citibank)
HCL Technologies
05.2005 - 04.2006
Software Engineer
KMG Infotech
12.2004 - 04.2005
Bachelor of Engineering - Mechanical Engineering
North Orissa University
EXECUTIVE SUMMARY
- Own delivery portfolios valued at USD 10M–15M annually
- Lead global service organizations exceeding 150+ FTEs
- Drive enterprise hybrid cloud & digital transformation programs
- Govern SoW, Change Requests, audit readiness & financial transparency
- Chair executive steering committees and Quarterly Business Reviews (QBRs)
- Deliver ITIL-based operational excellence & SLA governance
- Enable Agile, DevOps & AI-powered innovation at scale