Nagalakshmi N
Chennai
Summary
Dynamic project management specialist with a proven track record, excelling in customer engagement and global service delivery management. Expert in leading cross-functional teams to exceed project expectations, demonstrating exceptional organizational and leadership skills. Achieved operational excellence through effective stakeholder communication and workflow optimization, ensuring project success without exceeding budget or time constraints.
Overview
3
3
years of professional experience
Work History
Associate Project Manager
Wipro
Chennai
12.2021 - Current
- Spearheading customer engagement to meet all scope, time, budget, and quality expectations through planning, controlling, and service delivery.
- Created project plans based on project schedules and scope to capture key milestones and deliverables.
- Managed communication between stakeholders at all levels across the organization in order to facilitate successful delivery of projects.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with the preparation of presentations for senior leadership teams regarding program and project updates, issues, risks and benefits realization plans.
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Collaborated with cross-functional teams to ensure successful project delivery.
- Maintained accurate records of all project documents including meeting minutes and change requests.
- Resolved conflicts between stakeholders in a timely manner to prevent delays or disruptions in workflow.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SSM Institute of Engineering And Technology
Dindigul05-2021
Skills
- Global Service Delivery Management
- Operational Excellence
- Service/Project Management
- Customer Experience and Operations
- Workflow Optimization
- Cross-functional coordination
- Contract & Vendor Management
- Team Management and Leadership
- Organization and time management
- Project management analysis
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Associate Project Manager
Wipro
12.2021 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SSM Institute of Engineering And Technology
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