Summary
Overview
Work History
Education
Skills
Timeline
Generic

H Shasi Kumar

Technical Support Engineer
Hyderabad

Summary

Flexible Technical Support Engineer with 2 years of experience helping clients maintain smooth operations. Expertise in Cloud systems and all environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Technical Support Engineer

Salesforce
Hyderabad
06.2023 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained response times to support business continuity.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Communicated with stakeholders to share critical technical information and deliver project updates.

Software Developer

Solveda
Hyderabad
01.2023 - 06.2023
  • Translated customer requirements into written use cases.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.

Salesforce Commerce Cloud Trainee Developer

Merkle
Bangalore
12.2022 - 01.2023
  • Wrote clear, clean code for various projects.
  • Prioritized tasks and completed in order of importance.
  • Worked with design teams and Senior Software Engineers to build customized software products for consumers.
  • Worked with developers to identify and remove software bugs.
  • Analyzed source code to identify functionality issues.
  • Coordinated project tasks among multiple departments.
  • Handled scripting tasks for debugging and automation.

Education

Bachelor Of Technology -

Srinivasa Ramanujan Institute of Technology
Ananthapur
08.2016 - 09.2020

Skills

Software Debugging

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Timeline

Technical Support Engineer

Salesforce
06.2023 - Current

Software Developer

Solveda
01.2023 - 06.2023

Salesforce Commerce Cloud Trainee Developer

Merkle
12.2022 - 01.2023

Bachelor Of Technology -

Srinivasa Ramanujan Institute of Technology
08.2016 - 09.2020

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H Shasi Kumar Technical Support Engineer