H Shasi Kumar
Technical Support Engineer
Hyderabad
Summary
Flexible Technical Support Engineer with 2 years of experience helping clients maintain smooth operations. Expertise in Cloud systems and all environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
Salesforce
Hyderabad
06.2023 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Communicated with stakeholders to share critical technical information and deliver project updates.
Software Developer
Solveda
Hyderabad
01.2023 - 06.2023
- Translated customer requirements into written use cases.
- Estimated work hours and tracked progress using Scrum methodology.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Salesforce Commerce Cloud Trainee Developer
Merkle
Bangalore
12.2022 - 01.2023
- Wrote clear, clean code for various projects.
- Prioritized tasks and completed in order of importance.
- Worked with design teams and Senior Software Engineers to build customized software products for consumers.
- Worked with developers to identify and remove software bugs.
- Analyzed source code to identify functionality issues.
- Coordinated project tasks among multiple departments.
- Handled scripting tasks for debugging and automation.
Education
Bachelor Of Technology -
Srinivasa Ramanujan Institute of Technology
Ananthapur 08.2016 - 09.2020
Skills
Software Debugging
Bug tracking
TCP/IP
Java
Splunk
AppDynamics
Grid Manager
REST APT
Git
GitHub
Jira
Grafana
Javascript
Node js
Css
Html
JQuery
Basics of react js
TLS/IP
SSL
DNS
CDN
Cloudfare
Webservises
HTTP methods(GET,PUT,POST,PATCH)
HTTP protocols
Timeline
Technical Support Engineer
Salesforce
06.2023 - Current
Software Developer
Solveda
01.2023 - 06.2023
Salesforce Commerce Cloud Trainee Developer
Merkle
12.2022 - 01.2023
Bachelor Of Technology -
Srinivasa Ramanujan Institute of Technology
08.2016 - 09.2020