Hukum Singh

• I have knowledge about global credit bureau services and their functionality
• I am responsible for the capability infrastructure, execution and operational risk management of the credit bureau reporting information exchange within the American Express across all markets for commercial products
• My job is to govern credit bureau data privacy principles (anonymity, reciprocity, standardization) globally, and will help to ensure the market is protecting credit bureau information integrity, including secure information exchange
• Supporting and driving overall oversight and governance of inbound and outbound reporting and New Accounts Bureau processes globally
• I follow up on all transmission issues and exchange queries reported from the Bureau and Risk Management
• Implement and Perform Data Insights, Data Analytics & Capability reviews
• Assist and collaborate with teams to focus on cost reduction, quality improvement and optimum data consumption
• Knowledge of internal AMEX Systems (e.g. IDN, WCC,CMHDB, Globe Star, GNA, IBureau, NASP, SWAP)
• Experience in Data Analysis, Advanced Microsoft Excel, Tableau, Alteryx, SQL, HIVE, MLS, DBeaver, Cornerstone, YellowBricks

• Preparing daily, weekly and monthly, reports and performance review
• Analyzing the data and finding resolutions to business complexities
• Preparing network dashboards, leadership decks and score cards
• Working with different departments on different business metrics
• Working on business tools- ROP, GEM, RTBI, ASPECT, CMS for performance review and management
• Observe and identify trends in various business metrics and apprise the leadership of the same
• Bringing about Innovation and change in terms of the various deliverable

Cvent is a US based software company which makes online software for events, surveys, mobile apps, online ticketing and many more.

My Job profile as a Product Consultant was to take care of our clients by handling their Cvent accounts and helping them understanding the software.

I use to help clients in creating Surveys and Events using the Cvent Software.

I use to work on portal cases, blogs and Sales Force

As a compliance specialist my role was to make sure that all the sales made by the agents were compliant as per the quality standards.

Use to conduct sessions with the agents to understand the problems they face while claiming a sale.

Conducting pre and post shifts and sharing updates in respect to the process

Preparing Weekly and Monthly reports and sharing it with the senior management

Handling escalation cases raised by the clients

Reviewing daily, weekly and monthly performances of the operations teams

Working on shot terms projects related to quality and compliance like VOC

Responsible for resolving clients queries regarding the Barclay's product and services.

Responsibly of achieving targets assigned to my team and fulfilling best practices

Certified by Barclay's Shared services in resolving any query about the process

Responsible for dealing with customer relevant queries, complaints and request for information on product and services

Responsible for generating ideas on ways to resolve problems and serve customers in a better way

Confirmed customer understanding of the solution and provided extra customer education is required