HUMAIR TANVEER HYDERI
Summary
Results-driven Operations Executive with expertise in EdTech, specializing in ensuring top-tier customer satisfaction. Proven track record in coordinating logistics, scheduling sessions, and optimizing operational efficiency for seamless training courses. Adept at navigating the dynamic landscape of EdTech to drive operational excellence with a focus on customer support..
Overview
1
1
year of professional experience
Work History
Operations Executive
The Knowledge Academy
12.2022 - Current
- As an Operations & Support Specialist at an EdTech company, my primary responsibility is to provide virtual support to ensure customer satisfaction
- I manage the operational aspects of training courses, including logistics, scheduling, and resource coordination
- I work closely with the instructional design team to deliver high-quality courses
- I serve as a point of contact for customers, addressing inquiries, concerns, and providing assistance
- I troubleshoot technical issues and guide customers through the learning platform
- I utilize various communication channels to engage with customers (email, chat, phone)
- I strive to build positive relationships with clients and tailor assistance to their specific needs
- I gather customer feedback to identify areas for improvement and collaborate with relevant teams
- My role contributes to the success of training courses and overall customer satisfaction.
Education
BBA - Human Resources Management
Vijaya University
Bangalore01.2022
PUC (HEBA) -
Vanivilas College
01.2019
Skills
- Multi Tasking
- Sourcing
- Data Management
- Team Leadership
- HR Support
- Human Resources Procedures
- Customer Relations
- Active Listening
Accomplishments
- Remote Troubleshooting Excellence: Resolved 95% of technical issues remotely within the first interaction, earning consistent praise from clients for quick and effective solutions.
- Virtual Multitasking Record: Managed an average of 25 virtual customer inquiries simultaneously, consistently maintaining a response time of under two minutes for each query.
Languages
Hindi
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations Executive
The Knowledge Academy
12.2022 - Current
BBA - Human Resources Management
Vijaya University
PUC (HEBA) -
Vanivilas College
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