Humayu Choudhary
Delhi
Summary
Experienced team leader skilled in communication, problem-solving, and team-building, with a proven track record in managing teams to meet performance targets. Adept at motivating and guiding team members to achieve KPIs while improving customer satisfaction. Seeking to bring leadership and BPO expertise to a new Team Leader/Associate role.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
Rebootxp - Aapollo247 Health.
Noida
11.2025 - 05.2026
- Led team in daily operations and workflow management.
- Monitored team performance and provided constructive feedback regularly delivered required.
- Resolve Highend operational cases and challenges.
- Monitored staff performance through observation, audits and reports.
- Managed day-to-day operations of the department while ensuring high standards of quality control and deliver required productivity.
Team Leader
Silaris information Pvt Ltd. - Votals Process
Delhi
01.2024 - 09.2025
- Motivated team to achieve optimal results through clear communication and strong interpersonal skills, fostering collaboration.
- Guided team on best practices for completing tasks efficiently and accurately, enhancing overall workflow.
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
- Successfully led team of 22 members and delivered excellent performance in terms of KPI.
- Working on AI, Quality, AHT.
Team Leader
Tech Mahindra
Noida
08.2020 - 12.2024
- Lead and manage a team to achieve performance targets.
- Provide coaching and support to team members.
- Coordinate team meetings and provide feedback on performance.
- Monitoring team performance and providing feedback on areas of improvement.
- Fulfill KPI CSAT, RR.
Customer Service Representative
Tech Mahindra- flipkart Process
Noida
09.2018 - 08.2020
- Assisted customer queries through email and calls in blended process.
- Addressed customer queries, concerns, and complaints to enhance satisfaction.
- Maintain KPI performance.
- Ensured KPI performance met organizational standards.
Education
BA -
Kalinga University (IODE)
Senior School -
CBSE Board
Skills
- BPO knowledge
- Good In Communication
- Problem-Solving
- Motivational
- Team-builder
- Good In Retention
- Emotional Intelligence
Languages
Hindi
Proficient
C2
English
Advanced
C1
Timeline
Operations Team Leader
Rebootxp - Aapollo247 Health.
11.2025 - 05.2026
Team Leader
Silaris information Pvt Ltd. - Votals Process
01.2024 - 09.2025
Team Leader
Tech Mahindra
08.2020 - 12.2024
Customer Service Representative
Tech Mahindra- flipkart Process
09.2018 - 08.2020
BA -
Kalinga University (IODE)
Senior School -
CBSE Board