Humayu Choudhary
Team Leader Customer Service
Delhi
Summary
Operations Team Leader with BPO experience in daily workflow management, quality control, and KPI delivery. Leads performance through audits, coaching, and regular feedback while resolving high-complexity operational cases and keeping productivity on target. Supports customer satisfaction, team discipline, and stable department output.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Team Leader Opration
Artech International-infnix Project
06.2026 - Current
- Led cross-functional team to enhance project delivery timelines and efficiency.
- Developed and implemented training programs to elevate team performance and skill sets.
- Work with the US healthcare payment posting - proof of concept.
Operations Team Leader
Rebootxp - Aapollo247 Health.
11.2025 - 05.2026
- Lead team in daily operations and workflow management.
- Monitored team performance and provided constructive feedback regularly delivered required.
- Resolve Highend operational cases and challenges.
- Monitored staff performance through observation, audits and reports.
- Managed day-to-day operations of the department while ensuring high standards of quality control and deliver required productivity.
Team Leader
Silaris Information Pvt Ltd. - Voltas Process
01.2024 - 08.2025
- Motivated team to achieve optimal results through clear communication and strong interpersonal skills, fostering collaboration.
- Guided team on best practices for completing tasks efficiently and accurately, enhancing overall workflow.
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
- Successfully led team of 22 members and delivered excellent performance in terms of KPI.
- Working on AI, Quality, AHT.
Team Leader
Tech Mahindra
08.2020 - 12.2024
- Lead and manage a team to achieve performance targets.
- Provide coaching and support to team members.
- Coordinate team meetings and provide feedback on performance.
- Monitoring team performance and providing feedback on areas of improvement.
- Fulfill KPI CSAT, RR.
Customer Service Representative
Tech Mahindra- flipkart Process
09.2018 - 08.2020
- Assisted customer queries through email and calls in blended process.
- Addressed customer queries, concerns, and complaints to enhance satisfaction.
- Maintain KPI performance.
- Ensured KPI performance met organizational standards.
Education
BA -
Kalinga University (IODE)
Senior School -
CBSE Board
Skills
BPO knowledge
Problem solving
Workflow management
KPI tracking
Quality control
Team supervision
Performance coaching
Feedback delivery
Escalation handling
Retention management
References
References available upon request.
Timeline
Team Leader Opration
Artech International-infnix Project
06.2026 - Current
Operations Team Leader
Rebootxp - Aapollo247 Health.
11.2025 - 05.2026
Team Leader
Silaris Information Pvt Ltd. - Voltas Process
01.2024 - 08.2025
Team Leader
Tech Mahindra
08.2020 - 12.2024
Customer Service Representative
Tech Mahindra- flipkart Process
09.2018 - 08.2020
Senior School -
CBSE Board
BA -
Kalinga University (IODE)