Hunain Saiyid
Pune
Summary
Dynamic communication professional poised to elevate team performance through targeted training initiatives. Extensive experience in developing and delivering comprehensive communication programs that drive measurable results. Recognized for fostering collaboration and adapting to evolving team needs, with strong expertise in both verbal and written communication. Committed to enhancing organizational effectiveness by empowering teams with essential skills for success.
Overview
14
14
years of professional experience
Work History
Communication Trainer
Amazon Development Centre
05.2023 - Current
- Evaluated participant progress through assessments and feedback mechanisms
- Collaborated with stakeholders to identify communication challenges and solutions for New hires
- Mentored junior trainers, fostering skill development and professional growth
- Delivered virtual trainings using video conferencing platforms, reaching remote employees effectively
- Enhanced communication skills by designing and delivering interactive training sessions
- Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques
- Evaluated participant performance through assessments, identifying areas of growth and providing constructive feedback
- Actively participated in professional development opportunities to stay current with industry trends and best practices for communication training
- Supported students in identifying, setting and achieving personal goals
- Organized activities to promote learning and increase student enjoyment
Communication Coach
Amazon Development Center
06.2022 - 05.2023
- Developed personalized communication strategies to enhance team collaboration and performance
- Facilitated workshops focused on effective verbal and non-verbal communication techniques
- Evaluated employee communication skills, providing targeted feedback and improvement plans
- Developed tailored coaching programs for tenured associates, resulting in improved communication abilities and performance
- Designed and delivered customized communication training programs
- Conducted one-on-one and group coaching sessions
- Developed curriculum and training materials for tenured associates
Customer Service Associate
Amazon
11.2020 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Collected customer feedback and made process changes to exceed customer satisfaction goal
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Recommended products to customers, thoroughly explaining details
- Provided primary customer support to internal and external customers
Lead Generation Executive
Callisto Media Pvt Ltd
01.2019 - 05.2020
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
- Built prospect lists of potential new customers through research and identification of business opportunities
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Assistant Veterinarian
Dr. Bankar
02.2012 - 04.2016
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Collected and prepared specimens and samples for outside laboratory analysis
- Educated clients on post-surgical care and nutrition
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Diploma in Veternary Science - Veternary
Pashudhan Vyavasthapan Va Dughdhutpadan Padvika Vl
Sangli04.2017
B. Com - Commerce
Poona College of Science, Arts And Commerce
Pune03.2008
Higher Secondary College - Commerce
S.M. Choksey
Pune06-2005
High School Diploma -
Rosary High School
Pune06-2003
Skills
- Attention to detail
- Proficient in communication assessment methodologies
- Proficient in presentation software
- Skilled in utilizing video feedback platforms
- Composed under pressure
- AI-driven root cause analysis
Accomplishments
- Distinguished with consecutive Business Enabler Awards for excellence in Communications Training (Q3 2023, Q3-Q4 2024)
- Successfully coached and developed 250+ associates in 2025, driving measurable improvements in communication effectiveness and customer experience
- Demonstrated sustained performance excellence through back-to-back recognition as top-performing Communications Coach/Trainer
- Leveraged AI tools to streamline training processes, reducing preparation time by 25-30%
- Utilized Excel for comprehensive performance tracking and data-driven coaching strategies
Languages
English
Hindi
Marathi
Timeline
Communication Trainer
Amazon Development Centre
05.2023 - Current
Communication Coach
Amazon Development Center
06.2022 - 05.2023
Customer Service Associate
Amazon
11.2020 - 06.2022
Lead Generation Executive
Callisto Media Pvt Ltd
01.2019 - 05.2020
Assistant Veterinarian
Dr. Bankar
02.2012 - 04.2016
B. Com - Commerce
Poona College of Science, Arts And Commerce
Diploma in Veternary Science - Veternary
Pashudhan Vyavasthapan Va Dughdhutpadan Padvika Vl
Higher Secondary College - Commerce
S.M. Choksey
High School Diploma -
Rosary High School