Husna Fatima

Annotation Analyst seeking a management role.

• Excellent English reading comprehension and writing skills.
• Collaborated with team members to achieve target results.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Created plans and communicated deadlines to complete projects on time.
• Carried out day-to-day duties accurately and efficiently.
• Identified issues, analyzed information and provided solutions to problems.

• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Skilled in training staff and establishing rapport with clients
• Self-motivated with good communication and computer abilities
• Worked as an associate in Escalations Desk and Account Security team to secure the customer’s account from various fraudulent activities done within the account
• Worked for customer service in different prospects and supported other cross skill and domains)
• Part of technical support team.
• Worked night and weekend shifts during holiday season, securing the shrinkage of the company.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.