Husna Kausar
Bengaluru
Summary
Experienced professional with a strong background in customer service and process management within the travel and e-commerce industries. Skilled in simplifying travel experiences, managing end-to-end processes, and enhancing operational efficiency. Adept at coordinating with business partners and cross-functional teams to ensure high customer satisfaction and compliance with regulatory requirements.
Overview
3
3
years of professional experience
Work History
Process Associate
IGT Solutions Private Limited
Bengaluru
11.2022 - Current
- Simplifying the customers' travel experience by assisting them with destination selection and providing travel and lodging options, such as means of transportation, travel dates, pricing, and accommodation, etc.
- Assisting travelers for booking, cancellation, and modification of airline tickets.
- Plan and promote accommodations, travel services, tours and vacation excursions through local media and PR channels.
- Coordinate with other business partners in the travel industry to facilitate a positive customer experience.
Refund Process Analyst
Flipkart Internet Private Limited
Bengaluru
11.2021 - 11.2022
- Managed the end-to-end refund process, ensuring accurate and timely refunds.
- Analyzed refund data to identify trends and root causes, implementing improvements.
- Collaborated with cross-functional teams to enhance process efficiency and accuracy.
- Addressed and resolved customer queries and complaints, maintaining high customer satisfaction.
- Ensured compliance with company policies and regulatory requirements.
- Prepared and presented reports on refund metrics and performance.
Education
Bachelor of Commerce -
St. Joseph's Evening College
Bengaluru01-2022
Pre-University - Commerce
Kendriya Vidyalaya ASC
Bengaluru01-2018
Matriculation (10th) -
VidyalayaVidyalayaVidyalaya NAL
Bengaluru01-2016
Skills
- Excellent Verbal and Written
- Communication Analytical Skills
- Schedule Coordination
- Process Analysis
Interests and Hobbies
- Travelling
- Listening Music
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Accomplishments
- NCC candidate for 2 years.
- Hockey National Player.
Timeline
Process Associate
IGT Solutions Private Limited
11.2022 - Current
Refund Process Analyst
Flipkart Internet Private Limited
11.2021 - 11.2022
Bachelor of Commerce -
St. Joseph's Evening College
Pre-University - Commerce
Kendriya Vidyalaya ASC
Matriculation (10th) -
VidyalayaVidyalayaVidyalaya NAL
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