Huzaifa Kapadiya
Manager - Business Operations
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Manager - Business Operations
Prerna Marketing
Ahmedabad
08.2015 - Current
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Collaborated with team to develop and launch new products and conference events.
- Recruited, hired, mentored and trained 30 staff on business procedures, policies, duties and customer care methods.
- Supervised daily operations of multi-million dollar distribution operation.
- Increased sales by 30% by establishing goals, overseeing performance and mentoring staff.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Business Development Manager
Divine Paper Products Pvt Ltd
Ahmedabad
09.2012 - 07.2015
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets..
- Represented company and promoted products at conferences and industry events.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Negotiated, prepared and signed contracts with clients.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
Retail Sales Associate
Vodafone Ltd
Ahmedabad
03.2010 - 09.2012
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used POS system to process sales, returns, online orders and gift card activations.
Customer Service Representative
Hutchinson Essar India Pvt Ltd
Ahmedabad
06.2006 - 09.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Bachelor of Commerce - Accounting
Gujarat Commerce College
Ahmedabad 06.2000 - 05.2003
Skills
Business Development
Accomplishments
- Prepared CSAT file in order to control negative CSAT score of entire floor at one go which is utilized by every team member.
- Achieved 2 extra miles cards from my GPRS team in one month for my extra knowledge and 'HAPPY TO HELP' nature.
- Won monthly TOP GUN AWARDS for the month of May, August and October for the best performer in Trade Helpdesk,
- Won The TOP GUN AWARD for the last quarter of the year 2008.
- Supervised team of 30 staff members.
Additional Information
Well equipped with the computer operations, Microsoft Office and Internet
Timeline
Manager - Business Operations
Prerna Marketing
08.2015 - Current
Business Development Manager
Divine Paper Products Pvt Ltd
09.2012 - 07.2015
Retail Sales Associate
Vodafone Ltd
03.2010 - 09.2012
Customer Service Representative
Hutchinson Essar India Pvt Ltd
06.2006 - 09.2009
Bachelor of Commerce - Accounting
Gujarat Commerce College
06.2000 - 05.2003
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