Huzaifa Kapadiya
Manager - Business Operations
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Manager - Business Operations
Prerna Marketing
Ahmedabad
08.2015 - Current
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Collaborated with team to develop and launch new products and conference events.
- Recruited, hired, mentored and trained 30 staff on business procedures, policies, duties and customer care methods.
- Supervised daily operations of multi-million dollar distribution operation.
- Increased sales by 30% by establishing goals, overseeing performance and mentoring staff.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Business Development Manager
Divine Paper Products Pvt Ltd
Ahmedabad
09.2012 - 07.2015
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets..
- Represented company and promoted products at conferences and industry events.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Negotiated, prepared and signed contracts with clients.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
Retail Sales Associate
Vodafone Ltd
Ahmedabad
03.2010 - 09.2012
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used POS system to process sales, returns, online orders and gift card activations.
Customer Service Representative
Hutchinson Essar India Pvt Ltd
Ahmedabad
06.2006 - 09.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Bachelor of Commerce - Accounting
Gujarat Commerce College
Ahmedabad 06.2000 - 05.2003
Skills
Business Development
Business planning
Business administration
Operations management
Staff Management
Project Management
Infrastructure costs monitoring
Business workflows
Relationship building and management
Onboarding and training
Negotiation
Contract Management
Creative merchandising
Job inspections
Product development
Deadline-oriented
Accomplishments
- Prepared CSAT file in order to control negative CSAT score of entire floor at one go which is utilized by every team member.
- Achieved 2 extra miles cards from my GPRS team in one month for my extra knowledge and 'HAPPY TO HELP' nature.
- Won monthly TOP GUN AWARDS for the month of May, August and October for the best performer in Trade Helpdesk,
- Won The TOP GUN AWARD for the last quarter of the year 2008.
- Supervised team of 30 staff members.
Additional Information
Well equipped with the computer operations, Microsoft Office and Internet
Timeline
Manager - Business Operations
Prerna Marketing
08.2015 - Current
Business Development Manager
Divine Paper Products Pvt Ltd
09.2012 - 07.2015
Retail Sales Associate
Vodafone Ltd
03.2010 - 09.2012
Customer Service Representative
Hutchinson Essar India Pvt Ltd
06.2006 - 09.2009
Bachelor of Commerce - Accounting
Gujarat Commerce College
06.2000 - 05.2003