HYDER SYED
Secunderabad
Summary
Highly motivated and result-oriented professional with a strong track record of success in health care industry. Proven ability to work effectively in fast-paced environments, collaborate with cross-functional teams, and deliver high-quality solutions that meet business requirements. Seeking a challenging role as an Application Developer to contribute to the success of the team and leverage my skills in EPIC Systems to develop innovative and impactful solutions.
Overview
8
8
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
07.2023 - Current
- Data Analyst: Onboarding the customers into the organization by reviewing the customers data from the third-party websites such as Background, Social security number, license, Errors and omission, Hierarchy, AML and uploading all these documents in Onbase database to maintain the records.
- Building a new record in the mainframe for new and terminated customers.
- Renewing and updating the customers state licenses to keep active the customers into the organizations.
- Initiate and manage the contracting process for agents’ including verification, contract initiation, sending welcome email and appointment with Sricon.
- In case of any queries or issues in the provided information, will directly reach out the customers through email to get clarified.
- Maintain a strong focus on date confidentiality attention to detail, and adherence to process SLAs.
- As a member of the senior team, I trained new recruits, achieving a 99% accuracy rate in client audits.
Senior Process Executive, Project Delta
Cognizant Technology Solutions
07.2023 - 07.2024
- Handled end-to-end patient scheduling through EHR systems, facilitated EHR integration for seamless appointment management, and efficiently resolved patient and provider queries by addressing support tickets.
- Offline shadowing a doctor in live scenario with the patient through audio and listen to the physician & patients' interaction.
- Comprehend the conversation & make a medical case history of the patients.
- Managing US physicians' documentation such as pre-charting, HPI, ROS, PE, Assessment & Plan in the EHR i.e., EPIC, Athena, eCW, etc.
- Perform second-level reviews, steady-state audits, quality audits, implementation support, and team training via Teams on the alerts processed by the staff.
- Led regular audits on the work done to ensure that the procedural requirements are met.
- Provide functional and/or technical support to the new joiners for their work-related incidents, issues, requests, and queries.
- Experienced in driving great team successes by mentoring and motivating team members to increase productivity with quality, operational efficiency, and customer satisfaction.
- Maintaining high quality standards and adherent with account specifics, client guidelines, work flows, and other client requirements.
- Completed HIPAA training and assessments every three months to ensure ongoing compliance and uphold patient data privacy and security.
Quality Documentation Specialist
Nuance India Pvt. Ltd.
07.2022 - 07.2023
- Provided Documentation coverage for a set of healthcare providers.
- Documented more than 1,500 patients’ reports including HPI, PMHs, PE, and Assessment & Plans.
- Used EPIC and Cerner Electronic Health Records System to record patient’s medical data, care plans and diagnosis.
- Ensured correctness of patient medical history charts and made necessary chart amendments.
- Managed sensitive and confidential materials such as patient health records.
- Maintained prompt and organized responses in a high-stress work environment.
- Completed HIPAA training and assessments every three months to ensure ongoing compliance and uphold patient data privacy and security.
Editor
MAPLE Software Pvt.
07.2017 - 06.2022
- “Tagging” is a process of training AI of concerning software which consists of hiding sensitive data of the patient details to produce high quality documents before manual intervention of the document.
- Listening to the audio files and giving them word form, which sent by American Doctors, dictating about patient details , diseases and followup etc.
Education
Intermediate (MPC) - MPC
Narayana Junior Collage
Tarnaka01-2012
SSC -
St. Mark’s Grammar High School
Hyderabad01-2010
Bachelor of Arts -
Dr. B.R. Ambedkar Open University
HyderabadSkills
- EPIC and Cerner (EHR)
- SQL
- DAX Studio
- Good problem-solving skills
- Critical Thinking
- Delivery Excellence
- Process improvement and implementation
Certifications And Achievements
- Learning SQL Programming, LinkedIn Learning
- Trained more than 30 members on the navigation of EPIC and Cerner EHR and received good feedback.
- Best performer of the group in Cognizant for the month of December, 2023 considering both quality and productivity.
CERTIFICATIONS & ACHIEVEMENTS
- Trained more than 12 members in current project as Data Analyst, contracting agent by verifying their documents and received good feedback.
- Learning SQL Programming (Udemy).
- Learning SAP (Udemy).
- Trained more than 30 members on the navigation of EPIC and Cerner EHR and recieved good feedback.
- Received Mid-year rating 4/5 in Cognizant.
Timeline
Senior Process Executive
Cognizant Technology Solutions
07.2023 - Current
Senior Process Executive, Project Delta
Cognizant Technology Solutions
07.2023 - 07.2024
Quality Documentation Specialist
Nuance India Pvt. Ltd.
07.2022 - 07.2023
Editor
MAPLE Software Pvt.
07.2017 - 06.2022
Intermediate (MPC) - MPC
Narayana Junior Collage
SSC -
St. Mark’s Grammar High School
Bachelor of Arts -
Dr. B.R. Ambedkar Open University
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