Hyn Michael
Ernakulam,India
Summary
Highly skilled professional with expertise in time management, quick learning, and adaptability. Demonstrates strong responsibility and teamwork abilities, with a proven track record in documentation and customer service orientation. Proficient in technical troubleshooting, cloud computing concepts, cloud architecture understanding, and systems troubleshooting. Committed to leveraging these skills to contribute effectively to organisational goals while continuously seeking opportunities for professional growth.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Analyst, Cloud Command Center
Zafin Software Center of Excellence
Thiruvananthapuram
03.2022 - 12.2024
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve client issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Batch monitoring using Grafana and Kibana
- Batch processing and error rectification of daily batches
- Utilize Zendesk for ticket management, ensuring accurate documentation and resolution tracking
- Work with Jira Atlassian for issue tracking, project management, and collaboration with cross-functional teams
- Respond promptly to any batch processing issues, investigate root causes, and implement preventive measures
- Effectively communicate technical information to both technical and non-technical audiences
- Deploying new versions for the Database and other structures in Azure cloud.
Software Application Support Engineer
Kerala State Information Technology Mission
12.2021 - 02.2022
- Company Overview: Government of Kerala
- Implementing e-Office project in all government organization and provide training and support to officials
- Software Updates at regular intervals by implementing new features
- Government of Kerala
District Manager
CSC e-Governance Services India Limited
Ernakulam
11.2019 - 12.2021
- Implementing various central government projects including Banking Digipay (AEPS, Money Transfer), SBI BC (Account Opening, AEPS, Money Transfer, Insurances), HDFC BC (Account Opening, Loan Leads, AEPS, Money Transfer), ICICI BC, AXIS BC, Travel, BBPS Payments in district through CSC centers
- Verifying centers according to government norms
- Taking classes about new projects by central government
- Coordinating staffs and implement projects in their rural and urban areas
- Installation and support for various devices and applications
Web Developer
Xcentric Solutions Pvt Ltd
Ernakulam
03.2017 - 11.2019
- Implement and maintain content management systems, primarily WordPress including installation, configuration, troubleshooting
- Worked as Digital Marketing Specialist, who is responsible for running social media channels, creating leads and paid promotions for the clients
- Creating weekly reports and user guides for websites
- Assist projects in Bootstrap framework
AR Associate
Waveonline Infotech Pvt Ltd
Ernakulam
12.2016 - 03.2017
- Handling financial duties of Healthcare Industry in US
- Main Duty is to maintain a budget to recording deposits to making sure payments from companies and clients are made on time and accurate
Education
Bachelor - Technology
KMP College of Engineering
Diploma in Engineering - undefined
Govt. Polytechnic College
10+2 - Higher Secondary Education
Govt.Boys.H.S.S
Skills
- Time management
- Quick learner
- Adaptability
- Responsible
- Teamwork
- Documentation
- Customer service orientation
- Technical troubleshooting
- Cloud computing concepts
- Cloud architecture understanding
- Systems troubleshooting
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Languages
English
Hindi
Malayalam
Timeline
Analyst, Cloud Command Center
Zafin Software Center of Excellence
03.2022 - 12.2024
Software Application Support Engineer
Kerala State Information Technology Mission
12.2021 - 02.2022
District Manager
CSC e-Governance Services India Limited
11.2019 - 12.2021
Web Developer
Xcentric Solutions Pvt Ltd
03.2017 - 11.2019
AR Associate
Waveonline Infotech Pvt Ltd
12.2016 - 03.2017
Diploma in Engineering - undefined
Govt. Polytechnic College
10+2 - Higher Secondary Education
Govt.Boys.H.S.S
Bachelor - Technology
KMP College of Engineering
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