Hi, I’m
Vipul Kumar Tiwari
Technical Support Engineer
Bangalore
Summary
Experienced and Knowledgeable Customer Engineer with a proven record of performance profile and results in customer-driven environments. Highly effective in identifying customer needs and implementing solutions. Strong Technical and interpersonal skills. Adept at building trusted relationships with customers and Stakeholders.
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Xactly CorpBengaluru
Platform Support Engineer
04.2022 - Current
Job overview
- And identify the queries currently live on the platform and responding for the same in accurate time.
- Support testing of new product releases and patches.
- Submit escalations to the next level of support, operations or Engineering
RipplingBengaluru
Customer Support Representative
03.2022 - 04.2022
Job overview
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
- Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling
- Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.
Thomson ReutersHyderabad
Product Support Engineer
06.2021 - 03.2022
Job overview
- Understand, replicate, validate, and resolve, requests from customers and partners
- Document and track case history, case status and solutions
- Communicate with customers regularly via phone, emails and online support tools about case status and solutions
- Support testing of new product releases and patches
- Submit escalations to the next level of support, operations or Engineering,
- Working with various software's like Salesforce, Kibana, SQL Monitor, and various ticketing tools
- Monitoring client system for a proactive response, data security, and data gathering
- Specialize in developing good/productive client relationships.
GenpactHyderabad
Process Associate
01.2020 - 11.2020
Job overview
- Supported customers with basic technical support for current and past software releases(UPI Platform)
- Handle 60+ calls daily, with duties including basic technical support, retrieving customer data, presenting relevant product information
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average.
Education
National Institute of Electronics & Information TechnologyNew Delhi
IT diploma from Computer Applications
01.2018 - 01.2019
Veer Kunwar Singh UniversityBihar
Bachelor of Arts from English Language and Literature
04.2016 - 07.2019
Skills
SQL
undefinedTimeline
Platform Support Engineer
Xactly Corp
04.2022 - Current
Customer Support Representative
Rippling
03.2022 - 04.2022
Product Support Engineer
Thomson Reuters
06.2021 - 03.2022
Process Associate
Genpact
01.2020 - 11.2020
National Institute of Electronics & Information Technology
IT diploma from Computer Applications
01.2018 - 01.2019
Veer Kunwar Singh University
Bachelor of Arts from English Language and Literature
04.2016 - 07.2019
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