Karthikeyan R

• Manage Azure AD resources such as create or edit users, assign administrative roles to others, reset user passwords, manage user licenses, and manage domains.
• Integrated Intune with Azure Active Directory (AAD) to configure conditional access policies
• Developed and implemented mobile device management (MDM) and mobile application management (MAM) policies
• Migrate Group Policy Objects (GPOs) to Intune and deploy applications via Intune for centralized management and enhanced security.
• Deployed and managed applications across various platforms using Microsoft Intune.
• Provided Tier 2 and Tier 3 support for Intune-related issues, resolving user problems and device compliance issues.
• Configure, maintain and patch servers and workstations using SCCM, Intune and Azure Update Management for efficient management and security compliance.
• Used insights from analytics to optimize policies and improve overall security posture.
• Configure and maintain infrastructure support tools like PRTG, SCCM, SCSM, SCOM, DPM, Synology, and iLO.
• Handling vulnerability management with Nessus and antivirus management with ESET Protect.
• Tenant to Tenant migration of Exchange and Onedrive
• Create new servers and decommission old servers.

Reduced downtime for clients by providing timely L1 support and escalating issues when necessary.

• Monitored and maintained server environments, provided root cause analysis for server related issues.
• Managed Microsoft Exchange mailbox migrations and Office 365 administration.
• Prepared and delivered weekly and monthly performance reports.
• Conducted SQL instance backups and installed virtual machines on hypervisors.
• Testing of newly developed monitoring tool by the Development team and providing reports on bugs and required features.

• Resolved tickets raised by end-users, managed McAfee, SCCM, and Patch Updates.
• Handled inventory management and CPU allocation.
• Assisted with internal ODC migrations and network troubleshooting.
• Assisting users with OS installation and software installation.