Ibra Islam
Gurugram
Summary
Dynamic Key Account Manager with a proven track record at Unicommerce, adept at driving client satisfaction and revenue growth. Skilled in financial modeling and proficient in Microsoft Power BI, I excel in crafting tailored strategies and fostering long-term partnerships, ensuring seamless service delivery and effective issue resolution.
Overview
2
2
years of professional experience
Work History
Key Account Management
Unicommerce
Gurugram
04.2024 - 04.2025
- Served as the primary point of contact for key clients, managing business inquiries and resolving escalations with efficiency and professionalism.
- Designed and executed tailored account strategies to maximize client satisfaction, revenue growth, and long-term partnerships.
- Partnered with cross-functional teams (sales, marketing, operations) to ensure seamless service delivery and prompt issue resolution.
- Developed and implemented pricing strategies and value propositions to strengthen Unicommerce’s value perception and secure client renewals.
- Delivered comprehensive reports and presentations to clients, offering performance insights, strategic recommendations, and actionable solutions.
- Led customer retention initiatives by proactively addressing concerns, driving corrective actions, and minimizing client churn.
Sales & Account Management Associate
Cigniti Technologies
Hyderabad
07.2023 - 03.2024
- Led end-to-end client engagements, from pitching services and negotiating contracts to project delivery.
- Managed RFQ and RFP processes for security testing services across multiple client accounts.
- Developed case studies on SAP ECC to SAP HANA cloud migrations for a global aircraft engine lessor.
- Analyzed low-code/no-code market trends and competitor strategies to support business development initiatives.
- Optimized rate card structures to enhance pricing efficiency and competitiveness.
- Created capability decks and RFX responses, winning new business with an Australian government services firm.
- Produced case studies on data migration, market analysis, and Power BI reporting for Jamaica’s leading financial services provider.
- Updated financial models to reflect market shifts and evolving business strategies
User Engagement Intern
Nurture.com
Bangalore
05.2023 - 10.2023
- Conducted marketing research and data analysis to develop targeted strategies.
- Managed client engagement, digital marketing, and user traction initiatives.
- Created content, gathered feedback, and optimized engagement strategies.
- Performed financial modeling, sensitivity analysis, and market impact assessments.
- Collaborated cross-functionally to support business planning and strategic growth.
Education
MBA -
Jamia Milla Islamia
New Delhi01.2023
B-Tech - Electronics & Communication
Jaypee Institute of Information Technology
Noida01.2018
Class XII - ISC
City Montessori School
01.2013
Class X - ICSE
St. Dominic Savio
01.2011
Skills
- Microsoft AZ900 Azure Fundamentals
- Microsoft Power BI (Udemy)
- Microsoft Excel Advanced (Udemy)
- Financial Modelling and Valuation
- SQL, Java & Python
Accomplishments
- Qualified UPSC CSE 2020 Prelims
- Qualified UPSC CSE 2021 Prelims
Projects
Spray Engagement - User Behaviour Study Microsoft Power BI project on analysing sale and market aspects of an organization's product Research Paper on Consumer Perception towards Online Grocery Shopping UG Project on Intelligent Security System
Certifications And Skills
- Microsoft AZ900 Azure Fundamentals
- Microsoft Power BI (Udemy)
- Microsoft Excel Advanced (Udemy)
- Project Management (Earn 16 PDUs)
- Financial Modelling and Valuation
- SQL, Java & Python
Timeline
Key Account Management
Unicommerce
04.2024 - 04.2025
Sales & Account Management Associate
Cigniti Technologies
07.2023 - 03.2024
User Engagement Intern
Nurture.com
05.2023 - 10.2023
MBA -
Jamia Milla Islamia
B-Tech - Electronics & Communication
Jaypee Institute of Information Technology
Class XII - ISC
City Montessori School
Class X - ICSE
St. Dominic Savio
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