Simran Arifa Alam
Delhi
Summary
Operations and supply chain professional with 8+ years of experience in Key Account Management, Dark Store Operations, Vendor & 3PL Management, Logistics, Last-Mile Delivery, and Order Fulfillment. Demonstrated ability to optimize logistics networks, manage enterprise clients, improve SLA performance, and drive operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Key Account Management
Bizcrum Infotech Private Limited
Delhi
04.2024 - Current
- Managing 11 dark stores, driving end-to-end operations across inbound/outbound logistics, inventory management, and order fulfillment, achieving 98%+ order processing accuracy.
- Leading last-mile delivery operations with rider and route optimization, improving on-time delivery performance by 15–20% and reducing delivery TAT consistently.
- Heading and mentoring cross-functional dark store teams (store staff + riders), resulting in 20% improvement in productivity and higher customer satisfaction scores.
- Designing and implementing training programs and SOPs, reducing operational errors, RTOs, and escalations by 25%.
- Maintaining inventory accuracy above 99% through regular stock audits, reconciliation, and real-time tracking, minimizing stock variance and shrinkage.
- Monitoring daily operational KPIs and MIS, proactively identifying bottlenecks and ensuring SLA adherence across all stores.
- Managed the end-to-end returns (RTO) process for key clients and logistics partners including Amazon, XpressBees, and Gati, ensuring timely reverse pickups, accurate reconciliation, and closure within defined TATs.
- Managed seller escalations and dispute resolution, ensuring timely closures in coordination with couriers, warehouses, and internal teams.
Key Account Management
Bizcrum Infotech Private Limited
New
01.2022 - 04.2024
- Owned and managed key enterprise courier partnerships—Delhivery, TCI, DTDC, ECOM, Ekart, Amazon and Xpressbees—overseeing end-to-end pickup, delivery, and RTO operations, achieving over 95% TAT adherence, and significantly reducing operational escalations.
- Performed pin-code level courier performance analysis to identify high-efficiency lanes and underperforming zones, enabling data-driven courier allocation, and improving delivery accuracy and on-time performance.
- Led weekly client alignment calls to proactively resolve operational challenges, reduce escalations, and improve overall customer experience.
Key Account Management
Bizcrum Infotech Private Limited
01.2020 - 04.2022
- Managed key enterprise courier partnerships—Delhivery, TCI, DTDC, ECOM, Ekart and Xpressbees—overseeing end-to-end pickup, delivery, and RTO operations, consistently achieving 95%+ TAT adherence and significantly reducing operational escalations.
- Performed pin-code–level courier performance analysis to identify high-performing and underperforming zones, enabling data-driven courier allocation, and improving delivery accuracy and SLA compliance.
- Led weekly client alignment and governance calls to review KPIs, proactively resolve operational challenges, and drive corrective actions, resulting in improved service stability and customer experience.
Executive - Key Account Management
TCI Corporation of India Limited
Delhi
08.2017 - 01.2020
- Managing Key account of customers (Moglix, Homeshop 18, Naaptol, Bizcrum Infotech etc.)
- Managing HUB’s & centers for improvement of organization operation.
- Manage Billing of re-cancellation & COD payments of customers.
- Manage weekly COD payments billing of HUB/ Branches & centers.
- Analysis performance HUB/Branches & centers for best result.
- Meetings with clients for better service & improvements.
- New product & project proposal for tech advancement as per customer aspiration.
- Branch/ center expansion based on historic data & implementation to reduce cost & time.
Education
Graduation - undefined
01.2022
12th Intermediate - undefined
01.2015
10th High School - undefined
01.2013
Skills
- Supply Chain Management
- Key account management
Languages
English
Hindi
Bengali
Personal Information
- Father's Name: Mr. Mahboob Alam
- Date of Birth: 11/12/97
- Marital Status: Unmarried
Relationship Status
Unmarried
Timeline
Key Account Management - Bizcrum Infotech Private Limited
04.2024 - Current
Key Account Management - Bizcrum Infotech Private Limited
01.2022 - 04.2024
Key Account Management - Bizcrum Infotech Private Limited
01.2020 - 04.2022
Executive - Key Account Management - TCI Corporation of India Limited
08.2017 - 01.2020
Chhatrapati shahu ji Maharaj University - Graduation,
UP Board - 12th Intermediate,
UP Board - 10th High School,