Kamaljit Kalita

• Trained new associates in successful sales and performance strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Completed store opening and closing procedures by counting drawers and managing security.

• Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
• Connected with account representatives to promote bank products.
• Achieved individual and branch targets on consistent basis.
• Built and deepened long-term relationships with customers.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Liaised between customers and organization with particular focus on working with sales department.
• Developed and implemented standards for staff to provide consistent service to customers.

Collections of dues

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email, or in-person to provide information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Delivered clerical support by handling range of routine and special requirements.