Ibrahim Faiz Raut
Auditor
Panvel
Summary
To secure a responsible and challenging position by which I can utilize my education, professional skills and previous work experience thereby becoming a reliable and valuable asset to the organization.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Process Associate
Tata Consultancy Services
02.2022 - Current
- Presently working with Tata Consultancy Services for LGBS [Lufthansa Group Business Services] process as a Ticket Auditor.
- In this I used to Audit the ticket issued by the travel agency and research the ticket whether the ticket issued correctly or incorrectly as per airlines guidelines, Policy and fare rule respectively issue ADM if ticket is not correctly issued or violate the airline policy or fare rule.
- Perform Quality check using standard QC checklist.
- Working on Platform SAP – Sirax System and Oneres – GDS Platform Amadeus and Sabre
- Update the team if there is any change in the process workflow and client requirement to achieve the team quality target.
ADM Analyst
WNS Global Services Pvt. Ltd.
12.2018 - 02.2022
- Working with WNS for Expedia as an ADM Analyst.
- Ability to understand and resolve the debit memo.
- As my job needs to resolve multiples debit memos which airline issue towards Agency.
- Apart from debit memos need to check PNRs details /history mainly on Sabre and Amadeus.
- Working on platform ARC MM and BSP.
- Maintain enthusiasm towards work to perform positive outcomes.
Customer Care Agent
Cleartrip Pvt. Ltd., Mumbai, India
07.2017 - 12.2018
- I worked with Agate solution for Cleartrip.
- My Job was to cancel the reservation on Airline Website.
- By giving best performance I promoted to higher process where I was computing refund of cancelled reservation and provide refund to passengers
- Maintain Good Relationship with passengers by giving them satisfied service.
- Ability to generate positive outcomes with every interaction.
- Always performed being restless and curious.
Education
Diploma - Travel and Tourism
Akbar Academy of Airline Studies
01.2017
Bachelor of Commerce - undefined
Mumbai University
01.2016
H.S.C - undefined
Maharashtra State Board
01.2012
S.S.C - undefined
Maharashtra State Board
01.2011
Skills
MS-Word & MS-Excel with Advance Short Cut Keys
Accomplishments
- Willing to take on Multiple duties & Rearrange priorities
- Self-motivated, Loyalty, Dedication & Commitment.
- Can easily adapt to any work environment within the organization
Declaration
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Timeline
Senior Process Associate
Tata Consultancy Services
02.2022 - Current
ADM Analyst
WNS Global Services Pvt. Ltd.
12.2018 - 02.2022
Customer Care Agent
Cleartrip Pvt. Ltd., Mumbai, India
07.2017 - 12.2018
Bachelor of Commerce - undefined
Mumbai University
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
Diploma - Travel and Tourism
Akbar Academy of Airline Studies