Iean Jacinto
Learning & Development - HR Professional
Mumbai
Summary
Dynamic Learning & Development professional with 7+ years of experience in designing and managing onboarding, induction and training programs. Skilled in identifying skill gaps, creating tailored learning solutions, and driving continuous improvement. Seeking to enhance employee development and performance management to support organizational success.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Assistant Manager - Learning & Development
Sterling Information Resources India Private LTD / First Advantage
Thane
11.2022 - 01.2025
- Accelerated new hire cultural integration by orchestrating comprehensive onboarding and induction programs, serving as the primary point of contact and achieving 100% compliance with mandatory training.
- Ensured timely new hire clearance by coordinating background checks with relevant teams.
- Streamlined onboarding efficiency by managing all new hire documentation on Workday, including PF, ESIC, and statutory compliance.
- Managed candidate profile creation and updates on Workday. Also ensured necessary learning modules are assigned to new hires.
- Optimized post-onboarding reporting and drove seamless new hire assimilation by strategically collaborating with key stakeholders.
- Spearheaded the design and delivery of impactful workshops that addressed key developmental areas, such as leadership, communication, and time management.
- Conducted in-depth needs analysis to identify training requirements and customized programs to address specific organizational goals.
- Developed post-training evaluation strategies, compiling detailed reports to measure outcomes and provide actionable insights to stakeholders.
- Led the successful implementation of high-impact workshops, covering Leadership Development, Coaching and Performance, Train the Trainer, Storytelling Mentorship, Time Management, and Virtual & Email Etiquette.
HR Executive (L&D)
Capita India Pvt. Ltd
Mumbai
09.2019 - 11.2022
- Designed, tested, and deployed online assessment tools in collaboration with external vendors, ensuring a streamlined recruitment and upskilling process.
- Delivered corporate induction sessions, integrating new hires into company operations effectively.
- Played a critical role in transitioning classroom-based training materials to virtual platforms during the WFH shift, maintaining engagement and learning outcomes.
- Generated detailed MBR (Monthly Business Review) reports to track training efficiency and align strategies with organizational goals.
HR Executive (L&D - Assessor)
Hinduja Global Solutions (HGS) On contract with Capita India
Mumbai
08.2018 - 09.2019
- Designed and validated online assessments tailored to specific roles, ensuring accurate evaluation of candidate competencies.
- Conducted quality checks and corporate induction programs to maintain a standardized training approach.
- Collaborated closely with talent acquisition and external vendors to facilitate screening and hiring of job applicants.
Business Development Manager
Industrial X-Ray & Allied Radiographers Pvt. Ltd
Muscat
07.2009 - 08.2018
- Successfully established and led operations in Oman, significantly enhancing the company's market presence in the region.
- Played a pivotal role in achieving a turnover of USD 3,000,000 in 2016 through innovative marketing and sales strategies.
- Directed client consultations, contract negotiations, internal audits and project management to successfully deliver on commitments.
- Managed procurement and logistics for key projects, fostering partnerships with leading clients such as Petroleum Development Oman, Saudi Aramco, Occidental Oman, Oman Oil Refineries and Petroleum Industries Company, Oman LNG, Abu Dhabi National Oil Company and Saudi Aramco.
Senior Customer Support Assistant for AT&T Mobile
E-Funds International Pvt. Ltd
Mumbai
03.2008 - 05.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Handled escalations professionally while always advocating for the best interests of the client.
- Promoted upselling opportunities when appropriate, ensuring customers were aware of relevant products or services that could enhance their experience.
Education
Bachelor of Commerce -
Sarvepalli Radhakrishnan University
HSC - undefined
St. Andrews College
SSC - undefined
St. Mary's High School
Skills
- Project Management
- Strong Communication & Interpersonal Skills
- Leadership Development
- Training Design & Facilitation
- Employee Engagement
- Client Servicing
- Employee performance evaluations
Websites
Interests
Football
Travel & Cultural Exploration
Storytelling & Communication
Timeline
Assistant Manager - Learning & Development
Sterling Information Resources India Private LTD / First Advantage
11.2022 - 01.2025
HR Executive (L&D)
Capita India Pvt. Ltd
09.2019 - 11.2022
HR Executive (L&D - Assessor)
Hinduja Global Solutions (HGS) On contract with Capita India
08.2018 - 09.2019
Business Development Manager
Industrial X-Ray & Allied Radiographers Pvt. Ltd
07.2009 - 08.2018
Senior Customer Support Assistant for AT&T Mobile
E-Funds International Pvt. Ltd
03.2008 - 05.2009
HSC - undefined
St. Andrews College
SSC - undefined
St. Mary's High School
Bachelor of Commerce -
Sarvepalli Radhakrishnan University
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