Pradip Ambhore

Dynamic and results-driven Learning and Development professional with over 16 years of experience in training, quality analysis, and customer service across various industries. Proven track record in managing training programs, enhancing performance, and improving customer satisfaction. Adept at designing training modules, conducting workshops, and ensuring adherence to service level agreements. Skilled in analyzing performance metrics, delivering actionable feedback, and fostering a culture of continuous improvement.

• Quality Analyst: Improved process accuracy over three consecutive months and managed a team of 40 members, enhancing performance metrics.
• Customer Service Executive: Achieved a 96% service response rate over eight months and maintained 100% call quality.
• Freelance Trainer: Successfully completed training projects on time, prepared tailored training modules, and contributed to client satisfaction.