Pradip Ambhore
Chembur
Summary
Dynamic and results-driven Learning and Development professional with over 16 years of experience in training, quality analysis, and customer service across various industries. Proven track record in managing training programs, enhancing performance, and improving customer satisfaction. Adept at designing training modules, conducting workshops, and ensuring adherence to service level agreements. Skilled in analyzing performance metrics, delivering actionable feedback, and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Assistant Manager - Learning & Development
The Sleep Company
11.2023 - Current
- Lead training initiatives to enhance employee skills and development.
Freelance Trainer
Self-employeed
11.2013 - 4 2019
- Conducted training sessions across India, including Gurgaon, Baroda, and Jabalpur.
- Facilitated Advance MS-Excel training sessions
Assistant Manager - Learning & Development
Wellness Forever Medicare Pvt. Ltd.
05.2019 - 11.2023
- Developed and delivered training programs for new hires and existing employees.
Trainer
Galaxy Services
09.2012 - 05.2013
- Delivered training programs focusing on customer service and technical skills.
Sr. Trainer
Tech and Training Corporate Solutions
07.2010 - 09.2012
- Facilitated Advance MS-Excel training sessions in Navi Mumbai.
Quality Analyst
Firstsource Solutions Limited
08.2008 - 01.2010
- Conducted quality checks and performance evaluations.
Senior Customer Service Associate
Gebbs BPO
02.2008 - 07.2008
- Managed customer interactions and resolved issues efficiently.
Customer Service Associate, SME, & Acting Team Leader
Vodafone Essar Ltd.
02.2005 - 02.2007
- Provided exceptional customer service and led a team of associates.
Education
Bachelor of Commerce (B. Com) -
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Higher Secondary Certificate (HSC) - undefined
Mumbai University
Skills
Training and Development
Quality Assurance
Performance Analysis
Customer Service Excellence
Module Design and Delivery
Stakeholder Engagement
Data Analysis and Reporting
Root Cause Analysis
Accomplishments
- Quality Analyst: Improved process accuracy over three consecutive months and managed a team of 40 members, enhancing performance metrics.
- Customer Service Executive: Achieved a 96% service response rate over eight months and maintained 100% call quality.
- Freelance Trainer: Successfully completed training projects on time, prepared tailored training modules, and contributed to client satisfaction.
Languages
English
Hindi
Marathi
Timeline
Assistant Manager - Learning & Development
The Sleep Company
11.2023 - Current
Assistant Manager - Learning & Development
Wellness Forever Medicare Pvt. Ltd.
05.2019 - 11.2023
Freelance Trainer
Self-employeed
11.2013 - 4 2019
Trainer
Galaxy Services
09.2012 - 05.2013
Sr. Trainer
Tech and Training Corporate Solutions
07.2010 - 09.2012
Quality Analyst
Firstsource Solutions Limited
08.2008 - 01.2010
Senior Customer Service Associate
Gebbs BPO
02.2008 - 07.2008
Customer Service Associate, SME, & Acting Team Leader
Vodafone Essar Ltd.
02.2005 - 02.2007
Bachelor of Commerce (B. Com) -
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Higher Secondary Certificate (HSC) - undefined
Mumbai University