Hi, I’m
Ieshwarya Lakshmi
Business Developement Manager
Hyderabad,TG
Summary
Versatile Business development and sales manager with 7 years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Motivated team player possessing outstanding multitasking and communication abilities.
Overview
8
years of professional experience
9
Certifications
3
Languages
Work History
IDFC Bank
Virtual Relationship Manager
02.2024 - Current
Job overview
- To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
- To enhance Customer Relationships & while doing so, Educate, Encourage Induce the customers to use Digital m
- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
Skilltune Technologies Pvt Ltd
Talent Acquisition Specialist
10.2022 - 12.2023
Job overview
- Developing strategies for acquiring new talent and Develop new customer development strategies to capture market channels and increase the business.Using various channels to source candidates who is having the H1B and explain the end to end process to the candidate.
- Building relationships with applicants and past employees by clearing the concerns regarding the USA immigration and employment laws
- Training the team on the subject,working more on the case studies to ensure the team should be dynamic in the process
- Strong interpersonal skills to connect with potential candidates and Maintained applicant tracking system records and updated candidate information as needed.
- Utilized Boolean search strings to identify passive candidates online.
- Team meetings to discuss current recruitment initiatives and strategies for the development of the business
- Built talent pipeline according to core company values and role requirements and identified potential candidates for opportunities
- Hyderabad, India
FoodQ Technologies Pvt Ltd
Business Development Manager/Sales Manager
10.2021 - 05.2022
Job overview
- Develop new customer development strategies to capture market channels and increase client penetration for the product(POS)software.
- Schedule the client meetings,Deal closure,produce and presentation of the different modules of the product and confer the presentation to the client and followup accordingly for deal closure .Involved in the technical requirement designing documents and discussions for different modules of the project
- Maintaining and handling lead generation from various sources for different projects,(M3 financial services franchise,POS,Super chef)and working on the lead journey of the respective modules.
- Interactive and professional communication with customers through various channels acknowledging and resolving customer queries,complaints through required technical team
- Working on various projects in the pipeline,designing,handling the basic formats,agreements,customer interaction sessions with the upcoming projects.
- Content writing, development,designing and handling the complete product training material,brochures,product pitch,opening and closing pitch.Design and develop procedures to ensure sales team achieve organizational set targets.
Synchrony International Services Pvt Ltd
Senior Customer Representative
03.2021 - 09.2021
Job overview
- Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Handled 100+inbound calls with the process followed and provide the relevant information and solution to the customer
- Provided accurate, valid and complete information by using the right methods/tools
- Built sustainable relationships of trust through open and interactive communication. Maintaining a positive, empathetic and professional attitude toward customers at all times;
- Responding promptly to customer inquiries; communicating with customers through various channel acknowledging and resolving customer complaints. Adept in keeping the performance improved by attending the live reviews of the calls by the records of customer requirement interaction
Cedarwood Afterschool Programs
Sales Manager
06.2020 - 11.2020
Job overview
- Managing sales and sending the daily reports on the cold and warm calling of the leads, sales of the product, creating and sending other reports and information requested by the reporting manager and head of the departments.
- Updating the CRM for the daily activities , sending the required reports
- Holding monthly review meetings, discussing on parents reviews and submitting the daily and monthly reports on the Operation and lead status
- Taking care of the parents' concerns, queries and sorting out immediately by associating with the relevant team
- As a part of the core team of the organization involved in every discussion which aims for the development of the company
Flinto Learning Solutions
Business Development Manager
12.2019 - 03.2020
Job overview
- Managing sales and sending the daily reports on the cold and warm calling of the leads, sales of the product, creating and sending other reports and information requested by the reporting manager and head of the departments.
- Updating the CRM for the daily activities , sending the required reports
- Holding monthly review meetings, discussing on parents reviews and submitting the daily and monthly reports on the Operation and lead status
- Taking care of the parents' concerns, queries and sorting out immediately by associating with the relevant team
- As a part of the core team of the organization involved in every discussion which aims for the development of the company
- Hyderabad
Accenture
Business Process Associate
10.2017 - 03.2019
Job overview
- Content and Ads reviewing on social media according to the client requirements
- Categorize the ads according to the policies given by the client
- Responsible for gathering all business process analyst reports and creating a summary report for the management and helped the production team to identify inefficiencies and suggested ways to increase productivity.
- Worked with different managers to develop process reports and made recommendations for improving productivity. Assisted in gathering process analysis data and developing monthly reports for management.
- Hyderabad
Skills
MS Office
MS Excel
Basics of Google Ad words
Business analysis
Sales
Product Training
Communication skills
Customer acquisition
Leadership Skills
Certification
Business Analyst-Trained on Business Analyst Training Program
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Virtual Relationship Manager
IDFC Bank
02.2024 - Current
Talent Acquisition Specialist
Skilltune Technologies Pvt Ltd
10.2022 - 12.2023
Business Development Manager/Sales Manager
FoodQ Technologies Pvt Ltd
10.2021 - 05.2022
Senior Customer Representative
Synchrony International Services Pvt Ltd
03.2021 - 09.2021
Sales Manager
Cedarwood Afterschool Programs
06.2020 - 11.2020
Business Development Manager
Flinto Learning Solutions
12.2019 - 03.2020
Business Process Associate
Accenture
10.2017 - 03.2019