Experienced Cloud Operations Consultant with 6.5 years of expertise in managing cloud infrastructure, optimizing system performance, and implementing scalable cloud solutions. Proven success in automating workflows, enhancing security, and driving operational efficiency.
Additionally, 2.5 years of experience as a Product Support Engineer, providing high-level technical support, resolving complex product issues, and improving customer satisfaction. Strong analytical, problem-solving, and communication skills with a commitment to delivering innovative solutions and business value.
Problem-solving and analytical thinking
Effective communication and collaboration
Troubleshooting and Root Cause Analysis
Ticketing Systems: JIRA, ServiceNow
Time Management and Prioritization
Adaptability in High-pressure Environments
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