Ikjot Singh Grewal
Chandigarh
Summary
To apply for undergraduate programs within my interest field- Computer Hardware, and work my way through different professional levels to become a technician. I am determined to realize my dream of studying abroad while gaining invaluable experiences here and apply my knowledge in India as well as UK.
Overview
4
4
years of professional experience
Work History
Diploma in Hardware and Networking
Panjab University
2019.12 - 2021.02
- Achieved 56% overall in Diploma with subjects of Hardware and networking of the computers
- Completed industrial training for Hardware support in February 2021.
Computer Lab Assistant Intern
Institute of software and technology
Chandigarh
2021.04 - 2023.09
- Gained Knowledge as a intern for the computer lab assistant for 6 months.
- Learned about hardwares practically and got help when needed.
- Assisted patrons with troubleshooting of computer-related issues.
- Secured a 5000 rupee stipend every month during my time as an intern.
Computer Lab Assistant
Institute of software and technology
Chandigarh
2021.10 - 2023.08
- Performed basic repairs on broken keyboards, mice, monitors.
- Monitored usage of computers to ensure proper use by patrons.
- Conducted regular inspections of workstations to identify any potential problems.
- Troubleshot computer hardware malfunctions.
- Resolved technical issues related to network connections and internet access.
Customer care Executive
Teleperformance (India)
2023.09 - 2024.01
- Handled customer base, while helping to create a better image of the company by excellent services, bettering relationships while 8 out of every 10 customers returned back to the company's products
- Maintained excellent customer satisfaction by helping them with any questions regarding stock levels
- Also handled the complaints with due diligence
- Made recommendations to clients based on their needs.
Education
Associate of Arts - Arts
GURU ANANK PUBLIC SCHOOL Sec-36
Chandigarh, CH2018-05
10th Class -
GURU NANAK PUBLIC SCHOOL Sec-36
Chandigarh, CH2016-04
Diploma in Hardware & Networking -
GGDSD College
Diploma in Hardware and Networking -
Panjab University
Skills
- Hardware and Networking
- Professional
- Outbound Call Handling
- Budget Planning
- Communication
- Problem-solving
- Customer Service
- Calm Under Pressure
References
Ms Harpreet Kaur, Teacher at Guru Nanak Public School
Timeline
Customer care Executive
Teleperformance (India)
2023.09 - 2024.01
Computer Lab Assistant
Institute of software and technology
2021.10 - 2023.08
Computer Lab Assistant Intern
Institute of software and technology
2021.04 - 2023.09
Diploma in Hardware and Networking
Panjab University
2019.12 - 2021.02
Associate of Arts - Arts
GURU ANANK PUBLIC SCHOOL Sec-36
10th Class -
GURU NANAK PUBLIC SCHOOL Sec-36
Diploma in Hardware & Networking -
GGDSD College
Diploma in Hardware and Networking -
Panjab University
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