Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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Ila Singh

Ila Singh

Bokaro Steel City

Summary

Seeking a challenging PMO role to leverage my expertise in streamlining processes, fostering collaboration and driving project success with a dynamic growth, focused organization.

Overview

1
1
Certification

Work History

PMO Associate

Wipro Technologies
Bangalore
  • Played a key role in supporting project management activities and ensuring the successful delivery of projects
  • Collaborated with project managers and cross-functional teams to develop project plans, monitor progress, and track key metrics
  • Assisted in resource allocation, budget management, and risk mitigation efforts
  • Prioritized tasks and met project deadlines
  • Contributed to the overall efficiency and effectiveness of project execution.

Customer Support Associate

Wipro
Kolkata
  • Effectively categorized tickets based on issue nature (Hardware & Software both)
  • Followed up with requesters throughout ticket lifecycle, provided resolution, notifications, and took closure confirmation
  • Thoroughly documented troubleshooting steps through notes and ensured a transparent record of the problem-solving process
  • Gathered feedback from requesters to enhance support process, improved customer experience, and service quality.
  • Provided technical support to customers via phone, email, and chat.
  • Resolved customer inquiries in a timely manner.
  • Investigated and troubleshot customer issues to determine the best course of action.
  • Assisted customers with product installation and setup.

Education

B.com -

Himalayan University
05.2018

HSC -

DAV Public School
04.2015

Skills

  • Ability to Work in a Team
  • Communication Skills
  • Project Management
  • Analytical Thinking Skills

Websites

Languages

  • English
  • Hindi

Certification

  • Google Data Analytics course from Coursera
  • Effective Communication Training From Great Learnings

Timeline

PMO Associate

Wipro Technologies

Customer Support Associate

Wipro

B.com -

Himalayan University

HSC -

DAV Public School

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Ila Singh