Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Languages
Timeline
Generic
ILAIYARAJA K

ILAIYARAJA K

Coimbatore

Summary

Sales Manager and Relationship Manager with over 10 years of experience in the sales industry. Proven track record in developing strong relationships with local business owners and establishing new accounts to meet sales targets. Expertise in market development, account retention, and strategic sales techniques, leading to increased productivity and client satisfaction. Strong communication and problem-solving skills enhance client interactions and drive successful outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Relationship Manager

Indusind Bank Ltd
Coimbatore
03.2025 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Facilitated communication between clients and internal teams.
  • Conducted regular check-ins to assess client feedback and address concerns.
  • Collaborated with sales teams to identify growth opportunities within accounts.
  • Created detailed reports on client interactions and service trends.
  • Implemented strategies to enhance overall client experience and engagement.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Implemented CRM systems for tracking client interactions and improving service delivery.

SENIOR SALES MANAGER- CASA

IDFC first bank Ltd
11.2022 - 02.2025
  • Opening Savings and High value current accounts
  • Conducting product training for team
  • Developing team strengths
  • Identify team goals and objectives
  • Delegate task and responsibilities
  • Monitor team performance
  • Performance reviewing
  • Monitoring day to day team activities
  • Reviewing daily call report and productivity mis
  • Ensure month on month team members incentives earnings
  • Increase new valuable current accounts customer and well-funded all these accounts.

SENIOR RELATIONSHIP OFFICER -CASA

IDFC first bank Ltd
09.2018 - 10.2022
  • Opening Savings and High value current accounts
  • Increase new valuable current accounts customer and well-funded all these accounts.
  • Acquisition of current and savings account in the identified segment and reference generation from the specified catchment area.
  • Ensuring high quality of customer acquisition in terms of constitution, product and segment mix.
  • On-boarding and activating customers on digital platforms. Ensuring adherence to sales compliance and SOPs defined by the organization.
  • Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations.
  • Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibility for bank.
  • Leveraged working knowledge of banking products to create new client relationships.
  • Assisted sales team with cold calling and following up on leads.
  • Working on key central Initiatives and seeking regular referrals from existing customers. Collaborating with other team members and support functions to provide products and service offerings to customers.

ASSISTANT MANAGER-CASA

Kotak Mahindra bank ltd
06.2017 - 08.2018
  • Acquisition of current and savings account in the identified segment and reference generation from the specified catchment area
  • Ensuring high quality of customer acquisition in terms of constitution, product and segment mix
  • On-boarding and activating customers on digital platforms
  • Ensuring adherence to sales compliance and SOPs defined by the organization
  • Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations
  • Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibility for bank
  • Working on key central Initiatives and seeking regular referrals from existing customers
  • Collaborating with other team members and support functions to provide products and service offerings to customers.

SALES OFFICER-GOLD LOANS

HDFC bank ltd
12.2015 - 04.2017
  • Marketing activities in open market on daily basis for leads generation
  • Branch leads follow up and conversion
  • Conversion of leads to logins
  • Achieving assigned monthly productivity
  • Sourcing quality portfolio
  • Achieve allocated sourcing budget (New to Bank) in terms of numbers & value on a daily basis
  • Area mapping of the assigned area for identifying the potential of the area
  • Activity based lead creation for acquisition of NTB customers
  • Log daily leads in the lead management system
  • Meet minimum 10 new customers daily and record DSR (Daily Sale Report) both digitally & physically
  • Smooth onboarding of new customers to bank by ensuring appropriate coordination with branch staff
  • Properly educate customers about scheme details / interest servicing / renewals.

Education

Master of commerce -

VLB Janakiammal college of arts & science
Coimbatore
01.2013

Bachelor of commerce -

Raja Doraisin gam Governm ent Arts & Science
Sivagangai
01.2010

Higher Secondary Education -

Rajah's Hr Sec School
Sivagangai
01.2007

High school -

Govt high school
Sivagangai
01.2005

Skills

  • Sales team coaching
  • Performance monitoring
  • Client acquisition
  • Customer onboarding
  • Client relationship management
  • Business communication
  • Sales team management
  • Sales pipeline development
  • New business sales
  • Business development
  • Strategic decision-making
  • Risk mitigation
  • Sales presentations
  • Product expertise
  • Resolution-oriented
  • Business planning
  • Effective Retail Sales Manager
  • Promotional sales events
  • Sales operations
  • Sales process
  • Product knowledge
  • Recruiting and hiring
  • CRM implementation

Certification

IRDA Certification successfully completed.

Accomplishments

  • Winner of Ace award in 2023-24- the highest award in IDFC First bank.
  • Exemplary performance in Life insurance in March 2024.
  • Consistent performer in the regional level contest in January 2022.
  • Winner of the Southern Stars Contest for outstanding performance in December 2021.
  • Top performance in CASA values and TPP in October 2021.
  • Exemplary performance in Life insurance in July 2019.
  • Topper at the cluster level in CASA numbers in October 2018.
  • IRDA Certification successfully completed.

References

  • Mr. Manoj R, Branch head, IDFC First Bank Ltd, 9884009131
  • Dr. Joseph Charles D, Sales manager, IDFC First Bank Ltd, 9206692895

Languages

  • Tamil
  • English
  • Malayalam

Timeline

Relationship Manager

Indusind Bank Ltd
03.2025 - Current

SENIOR SALES MANAGER- CASA

IDFC first bank Ltd
11.2022 - 02.2025

SENIOR RELATIONSHIP OFFICER -CASA

IDFC first bank Ltd
09.2018 - 10.2022

ASSISTANT MANAGER-CASA

Kotak Mahindra bank ltd
06.2017 - 08.2018

SALES OFFICER-GOLD LOANS

HDFC bank ltd
12.2015 - 04.2017

Master of commerce -

VLB Janakiammal college of arts & science

Bachelor of commerce -

Raja Doraisin gam Governm ent Arts & Science

Higher Secondary Education -

Rajah's Hr Sec School

High school -

Govt high school

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ILAIYARAJA K