Imam Jaffer
Kolapakkam,TN
Summary
Competent Project Leader skilled at team coaching and motivation. Proven success in meeting project deadlines, goals and objectives. Terrific interpersonal, problem-solving and organizational talents.
Overview
11
11
years of professional experience
Work History
Project Lead (Executive)
Cognizant Technology Solutions
09.2016 - Current
- Responsible for monitoring daily production for assigned providers
- Splitting up the accounts to the individual associates
- Making sure the older days claims are completed on time
- Responsible for teams daily, weekly and monthly targets
- Preparing Multiple metrics and decks of Production, Quality and attendance
- My team oversees multiple Providers bills
- Making the team no to spill any account to the next day
- Responsible to conduct team meetings regularly to update and coordinate the team performance
- Responsible for team members growth and career
- I lead a team of 42+ callers and 5 SMEs, ensure the team and individual deliverables were achieved, Turn Around Time and Productivity
- Prepared callouts/analysis for decrease in any of the process parameters and train the team on the same
- Perform team managements, allowances related submissions and follow up with HR and team for discrepancies
- Provide Knowledge Test (KT) to the team on the updates
- Maintain score card to track quality missed by associates in teams of their attendance, productivity, compliance, mandatory courses, and training scores to identify the root cause and preventive measure.
Sr Ar Caller
Access Healthcare
11.2014 - 07.2016
- AR Caller – Worked in a couple of projects : Need to call the Providers office in order to get the status of the submitted claim for the service rendered
- Work for the denial if there is any
- Once decided where the denial falls then move it with the proper codes.
AR Caller
Medusind Solutions
01.2014 - 11.2014
- Verifying eligibility of the patients
- Getting Auth from INS for the surgery and office visits
- Was reporting the customer directly.
Education
BCA -
DG Vaishnav college
HSC - undefined
Our Lady’s Matric School
S.S.L.C - undefined
Our Lady’s Matric School
Skills
- Team Management
- Accounts Receivable
- Eligibility Verification
- Authorization
- Revenue Cycle Management
- Monitoring Production
- Requirements Gathering
- Client communications
- Project Management
- Resource Allocation
- Quality Control
Disclaimer
I hereby declare that the details furnished above are true and I will do my best if I have opportunity to work in your concern.
Timeline
Project Lead (Executive)
Cognizant Technology Solutions
09.2016 - Current
Sr Ar Caller
Access Healthcare
11.2014 - 07.2016
AR Caller
Medusind Solutions
01.2014 - 11.2014
HSC - undefined
Our Lady’s Matric School
S.S.L.C - undefined
Our Lady’s Matric School
BCA -
DG Vaishnav college
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