Praveena Chittam Chetty
Chennai
Summary
With over 10+ years of experience in Customer Relations, I have successfully managed projects within specified timelines. My background includes 7+ years of dedicated Project Management in Content Solutions, where I am recognized for my organizational skills, attention to detail, and proactive approach to task prioritization. As an enthusiastic leader, I am committed to efficiently managing assigned projects and ensuring adherence to established workflows. I excel in developing production quality procedures and have a proven track record as both a skilled analyzer and a collaborative team player. I thrive in coordinating with internal teams to meet deadlines, particularly enjoying the challenge of complex projects and problem-solving. Additionally, I possess strong interpersonal, communication, and presentation skills, which are instrumental in my planning and project management capabilities.
Overview
11
11
years of professional experience
Work History
Senior Executive - Project Management
Nova Techset Limited
Chennai
07.2021 - Current
- Leading the planning, scheduling, and execution of publishing projects, ensuring they are completed on time, within budget, and to the highest quality standards.
- Managing and guiding a team of project managers and coordinators, fostering a collaborative and productive team environment.
- Effectively communicating with authors, editors, designers, printers, and other stakeholders to ensure clarity of project goals, timelines, and deliverables.
- Allocating resources appropriately across projects, including budget, manpower, and materials, to optimize efficiency and minimize costs.
- Identifying potential risks and issues early, developing mitigation strategies, and ensuring contingency plans are in place to keep projects on track.
- Implementing and maintaining quality control processes throughout the publishing lifecycle to uphold editorial standards and meet client expectations.
- Continuously evaluating project management processes and implementing improvements to streamline workflows, enhance productivity, and increase profitability.
- Negotiating contracts with authors, freelance contributors, vendors, and service providers to secure competitive pricing and favorable terms.
- Leveraging publishing tools and technologies effectively to streamline production processes, improve collaboration, and enhance project outcomes.
- Generating regular reports on project progress, budget utilization, and key performance indicators (KPIs) for senior management and stakeholders.
- Ensuring compliance with copyright laws, publishing regulations, and industry standards in all publishing activities.
- Building and maintaining strong relationships with clients, understanding their needs and expectations, and striving to exceed them through exceptional project delivery.
Executive - Project Management
MPS Limited
Chennai
03.2020 - 08.2021
- Manage print and electronic projects from manuscript through final product submission to printer.
- Effective coordination of copy editing, design, art creation, page layout, author publisher review of all materials, and all revision cycles
- Managing Pilot projects successfully to meet Client’s satisfaction
- Participate in scheduled meetings and work closely with the production staff
- Ensuring quality standards & requirements are always adhered to
- Provide timely and accurate reporting on project progress to all stakeholders
- Handling Freelance and Author management
- Team collaboration skills with ability to work independently
- Managing multiple projects simultaneously
Executive - Project Management
SPi Global
Chennai
09.2016 - 04.2019
- Understanding client’s requirements to bring out quality services
- Developing procedures to transition the process in a productive way
- Preparing Monthly Performance and Error Analysis Reports to support Account Manager
- Periodic monitoring of the WIP Report generated by Business Planning & Control and solving inaccuracies
- Decision maker in a timely manner
- Generates and maintain reports for clients
- Assists other members of the team and department with work as needed
- Actively involved in training and mentoring new recruits, ensuring optimum performance
- Coordinates with the internal teams and solves production issues, concerns and updates
Senior Customer Support Executive
Red Dagger Tradex Pvt Ltd
Chennai
09.2015 - 07.2016
- Managing incoming calls and customer service enquiries
- Generating sales lead
- Building sustainable relationships and trust with customer account through open and interactive communication
- Provide accurate and valid import and export information of the products
- Handling customer complaints and provide solutions with the time limits
- Managing the team with the maintaining weekly and monthly performance reports
Customer Support Executive
Net Avenue Technologies Pvt Ltd
Chennai
09.2014 - 08.2015
- Handling incoming and outgoing calls/chats
- Assisting customers in managing their orders
- Good knowledge with CRM systems and practices
Collection Executive
Mahindra Holidays and Resorts
Chennai
11.2013 - 06.2014
- Outbound calling – Collection Executive
- Collection of the Annual subscription fee from the Members
Education
Bachelor of Technology - Information Technology
Meenakshi College of Engineering
Chennai, India05-2013
Skills
- Project Management
- Procedure Documentation
- Exceptional Time Management
- Team Management
- Organizational Skills
- Leadership Skills
- Effective Communication skills
- Vendor and Author Management
- Production Management
Accomplishments
- Positive acknowledgements from clients for the best quality production process
- Ensured delivery of services are met as per client schedules
- Improvisation in productivity
- Procedure documentation
Languages
Telugu
First Language
Tamil
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Timeline
Senior Executive - Project Management
Nova Techset Limited
07.2021 - Current
Executive - Project Management
MPS Limited
03.2020 - 08.2021
Executive - Project Management
SPi Global
09.2016 - 04.2019
Senior Customer Support Executive
Red Dagger Tradex Pvt Ltd
09.2015 - 07.2016
Customer Support Executive
Net Avenue Technologies Pvt Ltd
09.2014 - 08.2015
Collection Executive
Mahindra Holidays and Resorts
11.2013 - 06.2014
Bachelor of Technology - Information Technology
Meenakshi College of Engineering
Similar Profiles
Sumandeep KambojSumandeep Kamboj
SME Customer Lead at Lionsher Technologies LimitedSME Customer Lead at Lionsher Technologies Limited
Hemalatha ArumugamHemalatha Arumugam
Senior Project Manager at Nova Techset Private LimitedSenior Project Manager at Nova Techset Private Limited
ANANDHARAJ SUBRAMANIANANDHARAJ SUBRAMANI
Test Engineer at Nova Techset pvt Ltd,Test Engineer at Nova Techset pvt Ltd,