Imdad Khan

Assisted sellers in identifying root causes of issues on E-Commerce platform and triaged concerns to appropriate points of contact.

Reviewed seller product catalogs for compliance with SOP policies, approving or rejecting items for sale.

Cross-trained in detecting unusual activities on seller and buyer pages, making decisions to ban or unban users.

Managed onboarding process for sellers, providing technical guidelines through Task IDs for new product launches on Meta platform.

Protected Facebook customers from illegal, hazardous, or otherwise prohibited products in high-touch seller team.

Evaluated violations of rules and regulations, recommending initiation of investigations and corrective actions.

Rapidly acquired new skills, enhancing daily task efficiency and productivity.

Ensured adherence to Facebook policies regarding restricted products entering the platform.

• Analyzed customer credit applications to ensure timely approvals.
• Managed data entry into customer relationship management software with high efficiency.
• Conducted market research to support business development initiatives.
• Facilitated communication between clients and loan officers for seamless service delivery.
• Drafted reports on customer feedback to guide process improvement discussions.
• Organized training sessions for new employees on company policies and procedures.
• Maintained accurate records of customer interactions and transactions.