Huma Kauser
Trust & Safety Specialist
Karanataka
Summary
Dynamic Trust & Safety Specialist with extensive experience at Amazon Web Services, excelling in AWS infrastructure and abuse investigation. Proven ability to enhance operational efficiency through process improvements and effective collaboration. Skilled in SQL data analysis and risk evaluation, with a strong focus on customer satisfaction and timely resolution of high-priority cases. Proficient Safety Specialist familiar with creating and overseeing safety procedures in settings. Dedicated to keeping workers safe without creating heavy burdens on team productivity. Looking for a challenging new role with growth potential. Versatile safety professional adept at completing inspections, leading training courses and supporting audit procedures. Talented planner, problem-solver and organizer. Offering several years' experience in the field.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Trust & Safety Specialist – Abuse
Amazon web services
01.2023 - Current
- Subject matter expert on AWS Acceptable Use Policy enforcement and abuse investigation.
- Developed emergency response plans, coordinating with local authorities for seamless execution during crisis situations.
- High-judgment decision maker for escalated cases.
- Investigating abuse reports and developing resolution processes while managing queues effectively across departments with timely follow-up.
- Identifying and mitigating security threats, developing SQL scripts for data analysis, and creating Standard Operating Procedures (SOPs) to streamline processes.
- Conducted quality assurance assessments to ensure compliance with operational standards.
- Successfully managed time-sensitive escalations as an on-call specialist, ensuring minimal service disruption.
- Enhanced operational accuracy through the implementation of process improvements and QA assessments.
- Developed comprehensive SOPs that streamlined workflows and improved team efficiency.
- Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
Trust & Safety Associate – Abuse
Amazon web services
01.2021 - 01.2023
- Resolved high-priority cases through in-depth risk evaluations using internal tools and third-party data.
- Partnered with cross-functional teams to design operational workflows and automation strategies.
- Built feedback loops informing product and policy improvements while monitoring operational health metrics.
- Resolved high-priority cases through in-depth risk evaluations using internal tools and third-party data.
- Partnered with cross-functional teams to design operational workflows and automation strategies.
- Built feedback loops informing product and policy improvements while monitoring operational health metrics.
- Investigated accidents thoroughly, identifying root causes and implementing corrective actions to prevent recurrence.
Technical Support Engineer
Amazon web services
01.2018 - 01.2021
- Conducted deep-dive investigations resolving AWS infrastructure issues involving EC2, S3, and RDS.
- Collaborated with Developer Support Representatives to resolve complex issues, enhancing customer satisfaction and promoting cloud computing solutions.
- Led account activation and service launch procedures, ensuring smooth onboarding for new clients.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
IT Analyst
Hewlett Packard Enterprise
01.2014 - 01.2017
- Supervised network specialists to enhance implementation of network security measures.
- Performed troubleshooting on McAfee Antivirus, VPN, and wireless connectivity.
- Managed Windows 7, software installations, and resolved MS Office/Outlook issues to ensure user productivity.
- Managed 15-20 member team as SPOC for network implementations, facilitating streamlined communication and project execution.
- Successfully reimaged and configured systems for numerous users, improving operational efficiency.
- Maintained high customer satisfaction ratings through effective troubleshooting and support.
Education
Bachelor of engineering - Information Science
Jawaharlal Nehru National College of Engineering
01-2012
Skills
Incident Response
Linux
Domain Name Systems
Windows OS (Profile Rebuild, Registry, Certificates)
Cloud computing
AWS Infrastructure (EC2, S3, RDS)
Networking Fundamentals
McAfee Antivirus & VPN Troubleshooting
MS Office proficiency
Certification
AWS Cloud Practitioner
EXPERTISE
- Team Leadership & Mentoring
- Problem-Solving & Troubleshooting Time Management
- Deadline-Driven Stakeholder Communication
Timeline
Trust & Safety Specialist – Abuse
Amazon web services
01.2023 - Current
Trust & Safety Associate – Abuse
Amazon web services
01.2021 - 01.2023
Technical Support Engineer
Amazon web services
01.2018 - 01.2021
IT Analyst
Hewlett Packard Enterprise
01.2014 - 01.2017
Bachelor of engineering - Information Science
Jawaharlal Nehru National College of Engineering