Chandrima Ghosh
Bengaluru
Summary
Senior Trust and Safety Professional with 10 years of experience in identifying and mitigating risks in investment and commercial platforms. Holds a PG Cybersecurity degree from MIT and currently pursuing CISSP certification. Expertise in designing proactive solutions to address business risk and compliance issues. Proficient in quantitative analysis, critical thinking, and possesses foundational knowledge of SQL and Python.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Sr Trust and Safety Specialist (T&S)
Zoom Communications, Inc
Bangalore
06.2021 - Current
- Expertise in identifying emerging abuse patterns (e.g., spam, fraud, malware) associated with Zoon Docs, Notes, and Zoom Account Invitation Spamming, and developing proactive mitigation frameworks to identify the bad actor and associated accounts.
- Zoom’s AI safety initiatives involve actively training models with precise data. My work focuses on strengthening the legal and compliance infrastructure, specifically enhancing the AI's ability to resolve user queries while maintaining the highest standards of trust and safety.
- Evaluated account service historical data to identify trends, using data to mitigate any suspicious activity relating to account takeovers.
- Working knowledge in SQL and data dashboards to derive actionable insights from complex account queries and data assets.
- Collaborating with Engineering, Product, Legal, and Policy teams to launch safety features, or process improvements.
- Analyzing critical escalations to mitigate product risk and facilitate a better customer experience on the platform by providing data and facts in executive-level decision-making.
- Collaborating with Engineering, Legal, and Policy teams to design and enforce community guidelines.
Trust and Safety Analyst, Affiliate Marketing
Amazon Development Centre India
Bangalore
01.2017 - 05.2021
- Specialized Investigator dedicated to identifying high-level violations, such as cookie stuffing and unauthorized keyword bidding, through advanced forensic toolsets.
- Collaborating with various cross-functional teams, like legal and business stakeholders, to jointly make decisions on managed and high-profile accounts in order to seamlessly streamline processes and workflows.
- Gatekeepers for adult and abusive content – Sites that promote or contain sexually explicit material are not suitable to participate in the program, and enforcing this if needed.
- Documented and reported findings in detailed investigative reports for stakeholders.
- Mentored junior staff on effective investigative practices and tools.
Advance Associate
Xchanging A CSC Company
Bangalore
04.2016 - 12.2016
- Maintaining daily premium transaction data in Excel
- Extracting detailed information from slip prepared by AON
- Broker which will facilitate in calculating premium amount paid by client to underwriter
- Maintaining and ensuring stringent adherence to quality standards, identify gaps and opportunities
Key Account Manager
Bajaj Allianz General Insurance Co Ltd
Kolkata
06.2013 - 03.2016
- Understanding Importance of client's facts and how to identify client needs and also underwriting of new business, handling client claims & providing underwriting assistance in property, motor and health segment
- Ensuring continuous support to field Sales person in achieving branch revenue targets and also conduct proactive trainings on IRDA Guidelines
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
Education
MBA - Major's in Marketing & Finance
International School of Business & Media
Kolkata01.2013
BBA - Business Administration (Honours)
Techno India Saltlake
Kolkata02.2011
Skills
- Incident response
- EDI - Electronic Data Interface
- Power BI
- Social Media Marketing
- Internally Six Sigma certified
- French certified A1 level from IIFL (Indian Institute of Foreign)
- Affiliate marketing
- Amazon influencer
- Review illicit and abusive content b
- Threat Investigation
- Appeals processing
- FTC compliance understanding
- Risk Identification and Mitigation
- Policy enforcement
- SQL usage
- Community guidelines enforcement
Certification
PG Cybersecurity from the Massachusetts Institute of Technology.
Accomplishments
Spam Mitigation Lead: Played a pivotal role in strengthening the Zoom Docs and Notes ecosystem by identifying and documenting sophisticated spamming techniques and on-platform abuse methods.
Languages
English
Hindi
Bengali
French (A1 Level)
Motto In Life
"Winners Don't do different things they do things differently" - Shiv Khera
Timeline
Sr Trust and Safety Specialist (T&S)
Zoom Communications, Inc
06.2021 - Current
Trust and Safety Analyst, Affiliate Marketing
Amazon Development Centre India
01.2017 - 05.2021
Advance Associate
Xchanging A CSC Company
04.2016 - 12.2016
Key Account Manager
Bajaj Allianz General Insurance Co Ltd
06.2013 - 03.2016
MBA - Major's in Marketing & Finance
International School of Business & Media
BBA - Business Administration (Honours)
Techno India Saltlake