Huma Kauser
Karanataka
Summary
Dynamic Trust & Safety Specialist with extensive experience at Amazon Web Services, excelling in AWS infrastructure and abuse investigation. Proven ability to enhance operational efficiency through process improvements and effective collaboration. Skilled in SQL data analysis and risk evaluation, with a strong focus on customer satisfaction and timely resolution of high-priority cases. Proficient Safety Specialist familiar with creating and overseeing safety procedures in settings. Dedicated to keeping workers safe without creating heavy burdens on team productivity. Looking for a challenging new role with growth potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
TRUST & SAFETY SPECIALIST – ABUSE
Amazaon web services
01.2023 - Current
- Subject matter expert on AWS Acceptable Use Policy enforcement and abuse investigation.
- High-judgment decision maker for escalated cases.
- Investigating abuse reports and developing resolution processes while managing queues effectively across departments with timely follow-up.
- Identifying and mitigating security threats, developing SQL scripts for data analysis, and creating Standard Operating Procedures (SOPs) to streamline processes.
- Conducted quality assurance assessments to ensure compliance with operational standards.
- Successfully managed time-sensitive escalations as an on-call specialist, ensuring minimal service disruption.
- Enhanced operational accuracy through the implementation of process improvements and QA assessments.
- Developed comprehensive SOPs that streamlined workflows and improved team efficiency.
TRUST & SAFETY ASSOCIATE – ABUSE
Amazaon web services
01.2021 - 01.2023
- Resolved high-priority cases through in-depth risk evaluations using internal tools and third-party data.
- Partnered with cross-functional teams to design operational workflows and automation strategies.
- Built feedback loops informing product and policy improvements while monitoring operational health metrics.
- Resolved high-priority cases through in-depth risk evaluations using internal tools and third-party data.
- Partnered with cross-functional teams to design operational workflows and automation strategies.
- Built feedback loops informing product and policy improvements while monitoring operational health metrics.
TECHNICAL SUPPORT ENGINEER
Amazaon web services
01.2018 - 01.2021
- Conducted deep-dive investigations resolving AWS infrastructure issues involving EC2, S3, and RDS.
- Collaborated with Developer Support Representatives to resolve complex issues, enhancing customer satisfaction and promoting cloud computing solutions.
- Led account activation and service launch procedures, ensuring smooth onboarding for new clients.
IT ANALYST
Hewlett Packard Enterprise
01.2014 - 01.2017
- Supervised network specialists to enhance implementation of network security measures.
- Performed troubleshooting on McAfee Antivirus, VPN, and wireless connectivity.
- Managed Windows 7, software installations, and resolved MS Office/Outlook issues to ensure user productivity.
- Managed 15-20 member team as SPOC for network implementations, facilitating streamlined communication and project execution.
- Successfully reimaged and configured systems for numerous users, improving operational efficiency.
- Maintained high customer satisfaction ratings through effective troubleshooting and support.
Education
Bachelor of engineering - Information Science
JAWAHARLAL NEHRU NATIONAL COLLEGE OF ENGINEERING
Shimoga Karanataka09-2012
Skills
- Incident Response
- Cloud computing
- AWS Infrastructure (EC2, S3, RDS)
- Networking Fundamentals
- Domain Name Systems
- Linux
- McAfee Antivirus & VPN Troubleshooting
- MS Office proficiency
Certification
AWS Cloud Practitioner
Timeline
TRUST & SAFETY SPECIALIST – ABUSE
Amazaon web services
01.2023 - Current
TRUST & SAFETY ASSOCIATE – ABUSE
Amazaon web services
01.2021 - 01.2023
TECHNICAL SUPPORT ENGINEER
Amazaon web services
01.2018 - 01.2021
IT ANALYST
Hewlett Packard Enterprise
01.2014 - 01.2017
Bachelor of engineering - Information Science
JAWAHARLAL NEHRU NATIONAL COLLEGE OF ENGINEERING