IMLINUNGSANG LONGKUMER

• Perform pre-flight safety checks to verify functionality of emergency equipment and guarantee highest safety standards throughout flight.
• Work as point of contact between cabin supervisor and crew members for smooth coordination.
• Provide guidance and mentorship to junior cabin crew, assisting their professional development and fostering cohesive team.
• Attend regular workshops and training sessions on customer service, safety procedures, and conflict resolution tactics to enhance skills and knowledge of cabin crew team.
• Demonstrate proper use of safety equipment and emergency procedures to passengers, emphasizing importance of safety and compliance with aviation regulations.
• Assist passengers with their carry-on baggage storage, seating arrangements, and other special requests, displaying excellent customer service skills.
• Oversee serving of beverages and food items from refreshment carts, ensuring high-quality service and meeting unique needs of passengers.
• Handle in-flight situations, including passenger conflicts and medical emergencies, with professionalism and calmness, ensuring well-being and comfort of all travelers.
• Deliver clear and concise onboard announcements about safety procedures, flight updates, and in-flight offerings.
• Uphold airline's policies and standards, ensuring all services align with company values and regulations.

As a Senior Cabin Crew member, I have demonstrated a deep understanding of the aviation industry, an unwavering commitment to passenger safety, and a passion for delivering exceptional customer service. As a team player, I take pride in fostering a positive and collaborative work environment, ensuring the smooth operation of flights and the highest level of passenger satisfaction.

• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Performed primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Established customer service orders promptly to increase customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained up-to-date knowledge of product and service changes.