Immanuel Arokia Raj
Bengaluru
Summary
Results-oriented Order Management Specialist with 7 years of experience in data analysis and complex problem-solving. Adept at managing high-value customer orders and improving organizational performance through effective planning and training.
Overview
9
9
years of professional experience
Work History
Order Management Specialist
London Stock Exchange[LSEG]
Bengaluru
01.2019 - Current
- Managing clients across countries such as Malaysia, Indonesia, Singapore, Vietnam, Thailand and Bangkok
- Managing the most complex and broad range of order types for selected products
- Permissioning or electronic fulfilment systems and worked with internal customers to ensure the order is fulfilled
- Accurately processed customer orders with increasing complexity and broader range of assigned customer groups
- Provided advance expertise in order processing solutions, including second tier support for entry
level order processors - Proactively provided feedback on system and process challenges and/or opportunities
- Contributed to timely communication of order processing system and/or process changes
- Handled the most complex order types supporting LSEG's largest and highest revenue customers
GIS Associate
Wipro[UBER]
Bengaluru
11.2016 - 05.2018
- Worked closely with business leads to understand the business process
- Involved in Requirement Gathering and Analysis
- Innovative ideas to reduce the time span of a process
- Preparing reports of daily productivity and quality of team members and I was sharing it to leads
Education
BBA - Finance And Accounting
St. Aloysius Degree College
Bengaluru,India05-2016
Skills
- Training [Online/in-person]
- Organizational Performance
- Implementation Support
- Planning and Coordination
- Data analysis
- ERP systems
- Invoicing and billing
- Complex problem solving
Accomplishments
Rising star award for Q3 2019
Top performer award for Q4 2020
Top performer award for Q1 and Q2 2022
Top performer award for Q4 2020
Top performer award for Q1 and Q2 2022
Timeline
Order Management Specialist
London Stock Exchange[LSEG]
01.2019 - Current
GIS Associate
Wipro[UBER]
11.2016 - 05.2018
BBA - Finance And Accounting
St. Aloysius Degree College