Kiran Kumar JK

To work with a company which provide me a learning and competitive environment and to grow up with the progress of your organization.

• Reviewing Existing processes, and spearhead the implementation of system while enhancing the process of O2C operation.
• The Operational efficiency of the organizational worked on continues implementation.
• Handled Top priority customer and Billing and Invoice processing.
• Documentation of Enterprise process.
• Well-versed in understanding Business processes and analysing transactions.
• Handling full-cycle sales operations from new business requests to order processing and quote to invoice generation. Recognizing the impact of order management processes on enterprise orders and managing interactions with Sales in a way that maximizes customer satisfaction and communication.
• Performing operations on the Oracle system to support the Order Management sales process of Enterprise.
• Analysed and validated new business requests on dimensions such as order type, customer details, product, contract Period, packages etc.
• Providing ongoing resource and capacity planning to meet operational requirements.
• Performing quality checks for the cases and responsible for driving corrective actions.
• Created cases for a new business request by assigning various partner details and contract admin.
• Booking the orders to generate value and revenue for enterprise.
• Validated and maintained reports based on Salesforce.com to provide a better experience to the clients.
• End to End completion of requests and same-day closure.
• Performing quality checks for the teammates and maintaining turnaround time for the cases which we are receiving in Salesforce.
• Checking the emails and responding accordingly Checking the team queue to maintain Turn Around Time (TAT) or SLAs.
• Handling reports (Backlog and ship not billed, Order processing Cases).
• Day-to-day internal working relations with the customers.
• Develop and maintain effective relations with the client and key Stakeholders to ensure assigned orders are closed in time.
• Manage and keep accurate records of invoicing with the customers.
• Create customer loyalty by delivering the Orders.
• Ensuring and focusing on customers to provide accurate information to disclose the orders.
• Ensuring proper communication and providing input in changes and initiatives if there are any changes in Cases or Orders.

• Date of Birth: 08/13/99
• Gender: Male
• Nationality: Indian
• Marital Status: Single