Immanuel Nelson
Bengaluru
Summary
Reliable Analyst with experience in complete KYC life cycle of client Onboarding, Remediation and knowledge on AML, CIP and Sanctions risk subject to Enhance Due Diligence (EDD) policies including PEP and Sanction affected entities at customer acceptance and Periodic customer reviews. Good interpersonal skills for developing long term relationships at all organizational levels. Able to learn fast and deliver consistently high results under demanding Work environments.
Overview
11
11
years of professional experience
Work History
CDD Quality Control Analyst
HSBC Electronic Data Processing India Pvt Ltd
08.2023 - Current
- Developed and maintained quality consistency, identifying common patterns of errors and driving productivity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Maintained high levels of data integrity by implementing stringent documentation procedures and training staff on best practices.
- Organized regular training sessions for team members to enhance their technical knowledge and skills, leading to better performance outcomes.
- Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
- Participated in departmental meetings to establish short- and long-term strategy.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Maintained high levels of data integrity by implementing stringent documentation procedures and training staff on best practices.
- Organized regular training sessions for team members to enhance their technical knowledge and skills, leading to better performance outcomes.
- Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
- Participated in departmental meetings to establish short- and long-term strategy.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Maintained high levels of data integrity by implementing stringent documentation procedures and training staff on best practices.
- Organized regular training sessions for team members to enhance their technical knowledge and skills, leading to better performance outcomes.
- Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
- Providing process training to new joiners, and conducting sessions on new updates, procedures and other issues for existing team members.
- Generating EOD reports, MIS reports, training new joiners and OOE management.
- Review the procedures being followed, identifying the blocks and aligning the process as per the GLOBP and country requirements.
- Providing constructive and timely feedback to CDD and EDD analysts where errors have been made.
- Preparing Monthly MI Preparation, Error Trend Analysis and Perform Quality check on cases, when there is a requirement.
CDD Analyst.
HSBC Electronic Data Processing India Pvt Ltd
09.2021 - Current
- Conducted due diligence for all category customers (SCC, HNWI, Trust, High, Medium and Low Risk customers) Performing end to end CDD, LDD, SpDD and EDD based for all client types-which includes individuals, simple sole traders to highly complex entities like large cooperates, NPO’s, NBFI’s, Trust etc.
- Undertaking key review process steps like assessment, customer screening, Customer Identification Program (CIP), ID and VA and KYC and Prioritizing work to ensure reworks and post approval work is completed on time.
- Took ownership of KYC review related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.
- Review all applicable documents (such as certificate of incorporation articles of association, corporate resolutions, memorandum of understanding merger and acquisition, regulatory websites etc.) to complete the identification and verification of client and connected parties.
- Preforming PEP/Sanctions and Negative news screening using industry standard tools (world check)
- Contributed to achieve quality with quantity-oriented performance to meet the target within specified SLA.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Proactively gather intelligence data from media reports and appropriate websites to identify if clients are involved in crime/ML/terrorism.
- Taking ownership of KYC review related problems as they arise working closely with to ensure bottlenecks are resolved in an efficient and timely manner.
CCSS Representative
HSBC Electronic Data Processing India Pvt Ltd
07.2019 - 09.2021
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided high quality support to UK account holders and internal departments.
- Built extensive knowledge in all banking products and services to handle client needs.
- Handled customers queries on Fraud, Disputes, credit cards and provide financial guidance procedures in order to handle client needs
- Delivered fair outcomes for our customers and ensured our own conduct maintains the orderly and transparent operation of financial markets.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Service Associate
Accenture Services Pvt. Ltd
03.2018 - 05.2019
Senior Team Member
Coforge Ltd (SLK Global Solutions Pvt Ltd)
02.2016 - 03.2018
Customer Service Executive
Hewlett-Packard Global Soft Limited
06.2013 - 07.2014
Education
B.COM -
Indian Academy Degree College
Bengaluru2016
PUC - Commerce
BEL PU College
Bengaluru2010
10th -
BEL High School
Bengaluru2008
Skills
- Financial crimes risk and sanctions
- Customer Service
- Fraud and dispute handling
- Critical thinking
- Problem-solving
- Team leadership and motivation
- Training and mentoring
- Quality control methodologies
- Problem-solving abilities
- Excellent Communication
- Reliability
- Decision-Making
Accomplishments
- Top Performer and Most Efficient Award (Training)- HSBC (2019)
- Collaborated with other markets and SME's in the developing enhanced procedures according to global standards.
- Quality Champion- KYC award Q4 HSBC (2023)
- Recognized by management for outstanding performance and for the success of the market- KYC (2023)
- Appreciated by BFCR by contributing for the success of Bermuda KYC market (2024).
Personal Details
DOB - 11 Sep 19992
Marital Status - Married
Nationality - India
Timeline
CDD Quality Control Analyst
HSBC Electronic Data Processing India Pvt Ltd
08.2023 - Current
CDD Analyst.
HSBC Electronic Data Processing India Pvt Ltd
09.2021 - Current
CCSS Representative
HSBC Electronic Data Processing India Pvt Ltd
07.2019 - 09.2021
Customer Service Associate
Accenture Services Pvt. Ltd
03.2018 - 05.2019
Senior Team Member
Coforge Ltd (SLK Global Solutions Pvt Ltd)
02.2016 - 03.2018
Customer Service Executive
Hewlett-Packard Global Soft Limited
06.2013 - 07.2014
B.COM -
Indian Academy Degree College
PUC - Commerce
BEL PU College
10th -
BEL High School
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