Imran Khan
Business Analyst
Gurugram,HR
Summary
Summary:- Self-motivated Business Analyst adept at managing and analyzing crucial data. Seeking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of company.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Business Process Analyst
Accenture Solutions Pvt. Ltd
Gurgaon, Haryana
09.2019 - Current
- Report Generation - Using different tools like – Power BI, Google sheets, Excel
- Attend and participate in regular department meetings and provide feedback when necessary
- Assist with analysis for the segments to review and drive actions to be taken to achieve the corporate target
- Deep down analysis for sales to understand the impact on business when any changes process
- Produce and share regular standard reporting timely and effectively to teams for decision-making.
Customer Service Associate
Convergys
Gurgaon, Haryana
12.2017 - Current
- Gurugram
- Provide suggestions as to assist the team with resolving every day operational challenges
- Creating daily reports from the internal dashboard to be reviewed by the management to take necessary decisions
- Communicate with Vendors and Directors on a regular basis
- Perform all other duties as assigned
- Develop and maintain relationships with cross functional partners and external vendors
- Help new Vendors with on boarding process
- Schedule and host meetings with vendors to discuss potential to improve the partnership and their score card.
Customer Relationship Officer
Hinduja Global Solutions
Bangalore, Haryana
09.2016 - 10.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Engineering - Electronics & Communication
Institute of Technology and Management
12th - Science Education
Ashish Convent School
Gwalior 07.2011 - 07.2012
10th -
National Children
Gwalior 07.2009 - 07.2010
Skills
- MS Excel, Power BI, My SQL basics
- Good typing skills
- Process improvements
- Operations management
- Customer relations
- Relationship building
- Goal attainment
- Deadline-oriented
- Conflict resolution
Additional Information
- PERSONAL INFORMATION , 4th March 1995, : Single HOBBIES Hindi Literature Poetry
Timeline
Business Process Analyst
Accenture Solutions Pvt. Ltd
09.2019 - Current
Customer Service Associate
Convergys
12.2017 - Current
Customer Relationship Officer
Hinduja Global Solutions
09.2016 - 10.2017
12th - Science Education
Ashish Convent School
07.2011 - 07.2012
10th -
National Children
07.2009 - 07.2010
Bachelor of Engineering - Electronics & Communication
Institute of Technology and Management
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