Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal Detail
Timeline
Generic
PRIYANKA SHARMA

PRIYANKA SHARMA

Pune

Summary

Dynamic Business Process Analyst with a proven track record at Rockwell Automation, excelling in process optimization and stakeholder engagement. Skilled in data quality management and analytical thinking, I drive strategic initiatives and enhance operational efficiency, ensuring alignment and accuracy in corporate projects. Committed to delivering impactful results through effective communication and process improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Process Analyst

Rockwell Automation
Pune
01.2022 - Current
  • Spearhead agreement and data management initiatives within the Global Revenue Management team.
  • Lead process analysis and documentation efforts to enhance operational efficiency.
  • Manage corporate customer SharePoint cleansing and alignment projects.
  • Engage with global stakeholders and distributors to address and resolve critical requests.
  • Drive continuous process optimization and support strategic initiatives.

Specialist – Operations

AXA Business Services Pvt. Ltd.
Pune
04.2015 - 01.2021
  • Handled non-fault UK motor recovery claims; ensured accurate settlement and recovery.
  • Acted as knowledge SME and mentor for new team members.
  • Took ownership of performance metrics, process enhancements, and team reporting.
  • Played key role in quality checks and escalation handling.

Customer Care Executive – L3

EXL Services Pvt. Ltd.
Pune
03.2014 - 03.2015
  • Processed life insurance claims for US-based clients under Allstate Financial.
  • Ensured policy issuance and backend documentation accuracy.
  • Developed familiarity with insurance workflow and data verification lifecycle.

Education

B.E. - Computer Science

TCET
Indore
01.2010

Intermediate (10+2) -

M.P. Board
01.2006

High School (10th) -

M.P. Board
01.2004

Skills

  • SAP and ECC
  • CRM systems
  • Power BI basics
  • Citrix applications
  • Microsoft Office suite
  • Advanced Excel skills
  • Data quality management
  • Process mapping and improvement
  • Business process analysis
  • Pricing and agreement management
  • Document handling
  • Process documentation
  • Agile methodology
  • Technical documentation
  • Stakeholder communication
  • Analytical thinking
  • Data analysis and reporting

Certification

  • Lean Six Sigma Yellow Belt Certified
  • Lean Six Sigma Green Belt Trained

Hobbies and Interests

  • Dancing
  • Listening to Music
  • Watching Movies
  • Travelling

Personal Detail

  • Date of birth: 05/14/88
  • Marital status: married
  • Language : English , Hindi

Timeline

Business Process Analyst

Rockwell Automation
01.2022 - Current

Specialist – Operations

AXA Business Services Pvt. Ltd.
04.2015 - 01.2021

Customer Care Executive – L3

EXL Services Pvt. Ltd.
03.2014 - 03.2015

B.E. - Computer Science

TCET

Intermediate (10+2) -

M.P. Board

High School (10th) -

M.P. Board

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PRIYANKA SHARMA