IMRAN KHAN
Noida
Summary
Dynamic and results-oriented leader with over 20 years of experience in logistics, specializing in project management, stakeholder engagement, and process optimization. Proven track record of delivering high-impact programs, driving regulatory compliance and enhancing operational efficiency. Adept at building and leading high-performing project teams, managing complex vendor relationships and ensuring seamless cross-functional collaboration to consistently exceed business objectives.
Overview
22
22
years of professional experience
Work History
Head - Enterprise Solutions
DHL Express
Delhi
01.2022 - Current
Innovative industry solutions | Internal & external stakeholder mgmt
Solution design | Process re-engineering | Process improvement DMAIC
Team management | Conflict management
Client performance reviews
Program Manager
DHL Express
Delhi
01.2015 - 12.2021
SOP / SLA design & implementation | Project management | Cost reduction
Consultative approach | Process improvement | CAPA
Process automation | Change management
Supervisor - CS Backline Operations
DHL Express
Chennai
01.2010 - 12.2014
Client servicing | Service recovery | Sales support
Team management | Escalation management | Network support
Audit & Coaching | Performance evaluation | Global CS KPI management
Key Account Executive
DHL Express
Delhi
01.2008 - 12.2009
Global CSI & MNC Customer management | Client servicing | Customer relationship
Network coordination | Internal stakeholder management | Brand loyalty
Air Imports Executive
DHL Express
Delhi
06.2005 - 12.2007
Customs clearance | Resolving clearance disputes | Clearance audits
Customs duty/tax assistance | Customs compliance | Documentation support
Brokerage assistance | Import clearance support
Network Control Group
DHL Express
Delhi
01.2005 - 06.2005
Network coordination | Flight alerts | Checkpoints update
Service incident | Ground network service update
Customer Service Executive
DHL Express
Delhi
01.2004 - 01.2005
Client servicing | Leads generation | Customer bookings
Query handling | Complaint resolution
Executive - Air Exports
DHL Express
06.2003 - 12.2003
Sales support | Export documentation
MIS maintenance | Customs query handling | Airline booking | Cargo rates negotiation
Education
Bachelor of Engineering -
Jamia Millia Islamia
01.2010
Diploma in Engineering - Computer Science
Jamia Millia Islamia
01.2003
Higher Secondary - CBSE
Bhartiya Vidya Bhawan
01.2000
Accomplishments
- Master Gold Certification in leading critical projects, Six Sigma
- Employee of the Year nominee in 2018, 2019, and 2021
- Outstanding performance in program management in 2017, 2018, and 2021
- CS Team Leader for the years 2012 and 2013, most responsive in 2009
- 20+ awards from country management for service excellence
- PMP and ISO Auditor training from Simplilearn and DNV
Key Focus Areas
- Service - Customer Engagement | Business Reviews | Performance Measurement
- Quality - Continuous Improvement | DMAIC | Process Re-engineering | Digital Transformation
- Program Management - Process Improvement | Innovative Solutions | Waste Elimination, Value addition
- People - Team Management | Employee Engagement | Skill Management
Timeline
Head - Enterprise Solutions
DHL Express
01.2022 - Current
Program Manager
DHL Express
01.2015 - 12.2021
Supervisor - CS Backline Operations
DHL Express
01.2010 - 12.2014
Key Account Executive
DHL Express
01.2008 - 12.2009
Air Imports Executive
DHL Express
06.2005 - 12.2007
Network Control Group
DHL Express
01.2005 - 06.2005
Customer Service Executive
DHL Express
01.2004 - 01.2005
Executive - Air Exports
DHL Express
06.2003 - 12.2003
Bachelor of Engineering -
Jamia Millia Islamia
Diploma in Engineering - Computer Science
Jamia Millia Islamia
Higher Secondary - CBSE
Bhartiya Vidya Bhawan
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