Summary
Overview
Work History
Education
Websites
Accomplishments
Key Focus Areas
Timeline
Generic
IMRAN KHAN

IMRAN KHAN

Noida

Summary

Dynamic and results-oriented leader with over 20 years of experience in logistics, specializing in project management, stakeholder engagement, and process optimization. Proven track record of delivering high-impact programs, driving regulatory compliance and enhancing operational efficiency. Adept at building and leading high-performing project teams, managing complex vendor relationships and ensuring seamless cross-functional collaboration to consistently exceed business objectives.

Overview

22
22
years of professional experience

Work History

Head - Enterprise Solutions

DHL Express
Delhi
01.2022 - Current

Innovative industry solutions | Internal & external stakeholder mgmt

Solution design | Process re-engineering | Process improvement DMAIC

Team management | Conflict management

Client performance reviews

Program Manager

DHL Express
Delhi
01.2015 - 12.2021

SOP / SLA design & implementation | Project management | Cost reduction

Consultative approach | Process improvement | CAPA

Process automation | Change management

Supervisor - CS Backline Operations

DHL Express
Chennai
01.2010 - 12.2014

Client servicing | Service recovery | Sales support

Team management | Escalation management | Network support

Audit & Coaching | Performance evaluation | Global CS KPI management

Key Account Executive

DHL Express
Delhi
01.2008 - 12.2009

Global CSI & MNC Customer management | Client servicing | Customer relationship

Network coordination | Internal stakeholder management | Brand loyalty

Air Imports Executive

DHL Express
Delhi
06.2005 - 12.2007

Customs clearance | Resolving clearance disputes | Clearance audits

Customs duty/tax assistance | Customs compliance | Documentation support

Brokerage assistance | Import clearance support

Network Control Group

DHL Express
Delhi
01.2005 - 06.2005

Network coordination | Flight alerts | Checkpoints update

Service incident | Ground network service update

Customer Service Executive

DHL Express
Delhi
01.2004 - 01.2005

Client servicing | Leads generation | Customer bookings

Query handling | Complaint resolution

Executive - Air Exports

DHL Express
06.2003 - 12.2003

Sales support | Export documentation

MIS maintenance | Customs query handling | Airline booking | Cargo rates negotiation

Education

Bachelor of Engineering -

Jamia Millia Islamia
01.2010

Diploma in Engineering - Computer Science

Jamia Millia Islamia
01.2003

Higher Secondary - CBSE

Bhartiya Vidya Bhawan
01.2000

Websites

Accomplishments

  • Master Gold Certification in leading critical projects, Six Sigma
  • Employee of the Year nominee in 2018, 2019, and 2021
  • Outstanding performance in program management in 2017, 2018, and 2021
  • CS Team Leader for the years 2012 and 2013, most responsive in 2009
  • 20+ awards from country management for service excellence
  • PMP and ISO Auditor training from Simplilearn and DNV

Key Focus Areas

  • Service - Customer Engagement | Business Reviews | Performance Measurement
  • Quality - Continuous Improvement | DMAIC | Process Re-engineering | Digital Transformation
  • Program Management - Process Improvement | Innovative Solutions | Waste Elimination, Value addition
  • People - Team Management | Employee Engagement | Skill Management

Timeline

Head - Enterprise Solutions

DHL Express
01.2022 - Current

Program Manager

DHL Express
01.2015 - 12.2021

Supervisor - CS Backline Operations

DHL Express
01.2010 - 12.2014

Key Account Executive

DHL Express
01.2008 - 12.2009

Air Imports Executive

DHL Express
06.2005 - 12.2007

Network Control Group

DHL Express
01.2005 - 06.2005

Customer Service Executive

DHL Express
01.2004 - 01.2005

Executive - Air Exports

DHL Express
06.2003 - 12.2003

Bachelor of Engineering -

Jamia Millia Islamia

Diploma in Engineering - Computer Science

Jamia Millia Islamia

Higher Secondary - CBSE

Bhartiya Vidya Bhawan

Similar Profiles

CREATE PROFILE
IMRAN KHAN